"never got an order conformation. this was the first corrispondance i received. "
"HobbyTron.com is the best store I've been to. i wish more stores could be like you guys. you are the best."
"Hobby tron is a local (to me) hobby store that is a virtual Aladdin's cave of goodies.Anything you can imagine is there. I found a clip on plasma disc that I am plannning to use for my SteamPunk costuming. Where else can you find such an off the wall item--only at Hobby tron. AS many ideas as I can come up with they have the goods to do it with. From science kits to RC motors and gears just what a Steam Punk head needs to create their Past Future! Thanks Hobby Tron !"
"good company i been customer with them for long time .vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv"
"So first of all I have to say HobbyTron is the best there shipping is fast service is GREAT and they were very helpful when ever I had problems with my gun. They have a large variety of Airsoft guns/ equipment Rc cars/helicopters and lots of other stuff! There guns are very good also! They also have monthly giveaways on Facebook and giveaways on YouTube. I Definetely reccomend this store to any Airsoft enthusiast! If I were to Rate HobbyTron out of 10 I would give them a 10!!!!!!! Guns and other stuff are very reasonable prices too!"
"Hobby Tron is the best website and in store for your every need for airsoft guns or rc cars."
"Great Helicopter I have had so much fun with it other than the fly time charge of only being 10 min, and taking 3 hours to recharge. would recomend it to everyone ."
"Received my package today. I liked how it was carefully packaged in another box outside of the normal box (which honestly it could've been shipped as is if someone wanted to) in order to keep it more protected. Item was just as i imagined it would look. Can not wait to see my son open this package on Christmas morning. Is the only thing he has been talking about for months!
02/29/2012 - I am amending this review. I requested an RMA for this product at the beginning of January 2012. When my son opened the product on Christmas morning the clip was broken. Additionally, when he did replace it with a replacement clip, the gun didn't work anyway. In mid-January, since i hadn't heard with regarding to the RMA, i contacted customer service. After almost an hour of fighting with customer service, i finally got to Trisha at ext 110. She informed me that the RMA had been received but hadn't been processed since the return department was behind due to the holidays. She assured me that someone would return my call either that afternoon or the next morning. Two weeks later when i hadn't heard back from her, i emailed her requesting information. She never returned my email.
Today, i called again and requested information from her. Since she wasn't at her desk, i left my name & order number and contact information. She called my mother in law (the number on the order because she paid for it). My mother in law wasn't even aware that the product was broken and yet again i am the failure daughter in law who ordered junk from the internet. When I got back in contact with Trisha, she informed met that i had never filled out the RMA. I called her a liar and requested to speak with her manager.
She transferred me to Valerie at ext #113. Valerie asked me if I had the confirmation email from the RMA. I called my husband because he was at home in front of a computer. While He was looking for the information on my email, she informed me that their call lengths were monitored and for met to call back when i had the information she needed & then hung up.
I will NEVER use this company or endorse ANYONE using this company in the future! EVER!!! i encourage EVERYONE to boycott this company because their customer service SUCKS, their products are expensive (can get the same product cheaper locally), and they don't know how to do anything with regards to returning products. Complete waste of my time & money!!!"
"Hobbytron is awesome! i have bought various things from a full metal jing-gong AK-47 to this months free "Mystery" giveaway! and it came with a digital camouflage backpack! The best part was the shipping only cost $9!!!!!!!!!!!! I LOVE hobbytron and would reccomend them to any airsoft or RC hobbyist! "
"Bought an SM6 spring loaded air soft gun. It came relatively quick and seems to work fine. Directions are very vague (i.e. no explanation of "hop-up")."
"FOR THOSE WHO ARE WELL SCHOOLED IN AIR SOFT BATTLES ,,OR TARGET SHOOTING NO MATTER ..ANY ONE YOU PICK YOU GOTTA KNOW THAT HOBBYTRON ARE THE PEOPLE TO DEAL WITH...THERE IS NOT ENOUGH TO SAY ABOUT HOBBYTRON, I JUST GATHERED TEN FRIENDS TO FORM MY "AIRSOFT CREW" I ORDERED MY FIRST GUN FROM HOBBYTRON AND HAD A PROBLEM WITH THE SPRING IN THE MAG. I CONTACTED HOBBYTRON WHO GOT BACK TO ME RIGHT AWAY AND IN THEIR REPLY THEY TOLD ME THERE WAS NO NEED TO SEND BACK THE FAULTY PART{MAGIZINE} THAT THEY WILL SEND ANOTHER IN ITS PLACE, SO IM WATCHING OUT FOR A SMALL PACKAGE FROM THEM AND I CAME HOME ONE NIGHT TO FIND A DILIVERY ON MY PORCH.. I OPENED IT UP AND IT WAS THE SAME GUN I HAD ADVISED THEM ABOUT THEY NOT ONLY SENT ME A NEW MAG, THEY TOOK IT A STEP FUTHER AND SENT ME A BRAND NEW GUN... NOW I WANT YOU TO TELL ME WHO ????WHAT??? COMPANY TREATS THEIR CUSTOMERS LIKE THIS????..HOBBYTRON THATS WHO, I WOULDNT CARE IF ANOTHER AIR SOFT GUN COMPANY OFFERED ME A EXSPENSIVE GUN FOR FREE, I WOUKLDNT DEAL WITH THEM, HONESTLY...WHY WOULD I??? HOBBYTRON HAS ALREADY PROVED THEMSELVES TO ME .NOT ONLY DID THEY SAVE ME THE "RESTOCKING FEE" THAT OTHER CO. WOULD CHARGE AND MADE SURE MY GUN WAS IN WORKING CONDITION THEY COULD HAVE JUST SENT A NEW MAG. BUT THEY TOOK THAT EXTRA STEP AND SENT ME ANOTHER GUN..ITS CRAZY.I WOULD BE STUPID TO GO TO ANY OTHER AIR SOFT CO. I WOULDNT EVEN "TRY" ANOTHER, I WOULD FEEL IM WASTING MY TIME WHEN HOBBY TRON HAS SO MUCH TO OFFER..AND THEY MAKE SURE ..YOU..THE CUSTOMER ARE 100 percent HAPPY..AND IF YOUR NOT??? ALL YOU HAVE TO DO IS REACH OUT TO THEM AND TELL THEM WHY AND THEY WILL WORK WITH YOU TO MAKE YOU HAPPY. THEY IN NO WAY HAVE TO SEND ME ANOTHER GUN.. THEY JUST HAD TO REPLACE THE MAGAZINE, BUT THAT WASENT GOOD ENOUGH FOR THEM, THEY NEEDED TO DO MORE {IN THEIR EYES} SO THEY DID. DONT MAKE A MISTAKE... THIS IS THE ONLY PLACE YOU HAVE TO GO FOR ALL YOUR AIRSOFT NEEDS, I CANT WAIT TO USE THE CUPON THEY GAVE ME TOWARDS ANOTHER GUN..HOBBYTRON NOW....HOBBYTRON FOREVER..../ROD WILLIAMS"
"I love this store. Every since our kids were home and we got them flying toys from Hobbytron in the mall, I have followed them. Great to work with, very friendly, good sales."
"Deliverd in great condition.
Thank you ,HobbyTron"
"One of my order came with a missing battery. I asked them about it and they instruct me to fill out some forms and wait couple days, but did not hear back from them. Two weeks later I asked again but was told that they did not have a spare battery. Really? It would have been too much hassle to repack it and return it and pay for the postage. Anyway, I was quite disappointed with my shopping experience and will not order from them again."
"I placed an order for two helicopters. When we received them one of the controllers didn't work. I sent an email and filled out the paperwork. About a week later we received another helicopter in the mail. What GREAT customer service. I will definately order from them again, and I have!"