"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"I ordered a pair of Hoka One one shoes. They showed up on time, using the 2day option, and packaging was sufficient to keep box neat. I liked that included was a return envelope.
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"Personal and Professional service ALWAYS! There was a snafu with my order and they called on on the WEEKEND, who does that anymore??, to let me know my order was out of stock and can they make my loss easier to handle with a discount, (Um, yes please!)! Holabird will always have my online loyalty. Thank you for your excellent customer service!!"
"Always have a quality experience at Holabird. Excellent Service, and products !!!"
"Great first purchase. I like return package. Just in case. "
"I checked Amazon and most of the tennis sales websites and the cost of the shoes and shipping was better then any other site."
"Everything went very smoothly with the online ordering and delivery was as promised. Also an excellent price for a high-quality running shoe. Thank you!"
"Can I go lower than horrible? I waited 2 weeks for my shoes to even ship, and they never did. Had to get a refund."
"Have no complaints with this purchase."
"Nothing good or bad about experience with Holabird. "
"My shoes were delivered as estimated, on time and without problems. "
"I called customer service because the order I placed didn't have my son in laws apt#. They checked and said it would be sent back to holobird if undeliverable and they would resend it with the apt#. Well someone took the time to find out which apt he lived in and delivered it the first time. They were the Brooks old glory shoes and my son in law was able to wear them when he became a naturalized citizen last month. Thank you so much. We told everyone who complimented him on the festive shoes it was because Holabird is such a great company. Without someone going the extra mile it wouldn't have happened. I since made another purchase thru your web site. Awesome customer service. You rock!"
"I have been buying my running shoes from Holabird for at least the last 5 years. They have very good prices and great customer service. I like the ease of returns as well. "
"Bought some tennis supplies; balls and string. Smart packaging all in one. Arrived intact and on time. No worries"
"Great very personal enjoyed my experience "
"Terrific store, led by a tremendous owner. Every question answered, easy to order from their website.
I go back year, after year because I feel welcomed as a customer...I feel that Holabird invests in the people who invest in them!"
A rep from Holabird Sports, therealholabird, has responded:
“I sincerely apologize that we were not able to complete your order as promised. After your order was placed and prepared for shipment, we found that it was not available and had to restock it with the manufacturer. Unfortunately the manufacturer did not commute with us the correct expected time of arrival which delayed your order even longer. This is no excuse. It if our mistake to not give you an updated time of arrival. We don't want to make anymore excuses other than to say we are sorry and hope that we can make things right. Our Reputation Manager will be in contact with you soon to see how we can help better your shopping experience. We look forward to speaking with you soon! ”