"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"I ordered one pair and they went to the shelf and they weren't available. They called
and offered me 10% off on the next pair I liked. I received the shoes promptly
and they were an excellent fit. They were very helpful on the phone."
" Your site indicated that there was free shipping on orders over $30. My order was valued at $39 and was charged about $5 for delivery. I was disappointed in the false advertising."
"Best prices, fastest shipping, I have purchased a dozen pairs of running shoes here, no plans to go elsewhere."
"No reply to emails - lack of support - "
“We apologize for the lack of communication that you experienced with your last order from us. It appears that we contacted you on the day that you placed your order about your payment method. Unfortunately since it was international we had to cancel the order. We appreciate you bringing this to our attention so we can work to improve our system so it does not happen to you or other customers in the future. ”
"Excellent service, I’m very pleased!"
"I have not received the shoes that I ordered nor have i received a ship date."
“We apologize that your order has yet to arrive. In rare cases our shipping emails may have made it to your spam folder. After tracking your order it appears that it is scheduled to arrive on Tuesday 1/23 by the end of the day. If this is not the case, please call us toll free at (866) 860-1416 or email us at info@holabirdsports.com. ”
"The purchasing process was simple as any other online purchase and shipping time was good (it's hard to compete with A-Prime). The product was as described and well packaged. The only annoyance is that I was bombarded with daily promotional emails post purchase. Despite it being easy to unsubscribe, not being provided an opportunity to opt-out during the check-out process is annoying. I unsubscribed as soon as the item was received. Less is more peeps! "
"Excellent customer service - high quality merchandise."
"quick ship with tracking notification"
"I ordered some shoes quite a while ago and STILL haven't received them. Even though the shoes are clearance they are way overpriced. The only reason I got them is because I found a coupon site that was giving a good rebate on Holabird otherwise I would never have bought them."
“We sincerely apologize that your order is taking longer then expected to arrive. We appreciate your review as we work with the carrier to improve our shipping times so you can start enjoying your products right away. Unfortunately since we do have one shipping location located in Baltimore, MD it does take 5-7 business days to arrive to the West Coast. Your order is scheduled to arrive Tuesday 1/23 by the end of the day. If it does not, please let us know and we will be happy to assist you. ”
"Price was fantastic!!! Delivered on time. "
"Needed an all black show for a dance event. Love the Asics brand because the shoe provides stability and support. Holabird Sports always has a large selection and delivered just in time for my performance!"
"They called me to tell me the order would be late. i did not have to keep checking to see if it shipped. I appreciate this vs other companies that would just want you to think you order was comming. "
"All of a sudden they need a trophy for being competent? The shoes were advertised. I picked two pair. They took my credit card details. The shoes arrived. End of story."
"Shoes had a minor stain on side upon arrival"
A rep from Holabird Sports, therealholabird, has responded:
“We apologize if you felt that we mislead you in any way with your last purchase from us. On the top of our website where it advertises the "FREE SHIPPING OVER $30" we do have note below that this does include some balls and court equipment. Unfortunately your balls did not qualify for the free shipping. We advertised this under the "ADD TO CART" button "This item can only ship within the contiguous U.S. and does not qualify for free shipping. " We appreciate you bringing this to our attention so we can work to make this more clear for customers. ”