"My general experience with Home Advisor was excellent! I was able to locate someone qualified from this area and compare bids."
"There is no way on you site to inform the pro of your preference of how to be contacted. I am hearing impaired and to talk on the phone I need on special equipment so I prefer e-mail contact until after deciding if I want the 'pro'. Home advisor gave my information to a 'pro' and he started started calling and I do not answer unknown numbers. He left a message after his 3rd call so I returned his call, no answer and voicemail was full! I knew what company due to the voicemail and I contacted them again requesting I be contacted by e-mail, that afternoon 2 more calls from their salesman. This continued for another day and I recontacted the company and again asked to be contacted by e-mail or text. Next day the salesman calls again. I decide I don't want to hire a company who can't follow my instructions. This was the only company that replied via Home Advisor and when I returned to the site for if nothing else a list of painters I was lead to letting a 'pro' contact me."
"Last 2 projects have gone great"
"I received a quick response from two people. One came out yesterday and diagnosed my problem. Due to the age of my appliance, I decided not to put any more money into it."
"Home advisor was simple and easy to use. I feel that I could trust the companies that were recommended. I had a very positive experience with both companies that I hired."
"I have hired two contractors,an electrician and painter, through HomeAdvisor.com. Both exceeded my expectations."
"Very poor. Professional failed to perform as agreed. Didn't show up to do the job, and didn't even have the decency to call/message me to explain why. I'm very disappointed with this professional."
"Very professional and very efficient. I would recommend all to try Home Advisor, FIRST. HENRY B. July 2017"
"Easy to find information, but Sears is not what I wanted at all."
"Every happy with the work done, n the response from the pros."
"Do not use this service! crucks
"
“Hi wessexp13, We're sorry you feel this way, we're here to help. Please send info to emailus@homeadvisor.com to speak with a rep. -HASupport”
"As a new small business owner ,I figure it would give them a try.Pad them all most 400.00 up front for the year.Thay started sending me leads at around 48.00 each and 1/2 the people never call me back,one lead said he was buying a house and closing on 7/15/17 and wanted 700 square feet of laminate flooring done and told me the rooms, but we could not come down and do a estimate because we could not get in the house since he did not own it yet and he would call me back after closing. So I look up the address and the house was not in contract and the rooms he said had carpet did not thay had wood floors in the picture's.so after 6 leads thay sent me ,only one I went to do a estimate. And nothing come of it.I keep turning my leads off but as soon as the 2 days is up a new lead pop's up how convenient and another 48.00 charge. I put in for refunds telling them my leads are off ,but thay say since you had such a high amount of refunds it needs to be authorized.do not us them thay are a scam. And are nothing but a bunch of bull s***."
“Hello, We're sorry to hear this, we do our best to provide you with the tools and opportunities to help you sell your business. You can pause your leads for two weeks from the full website and up to three months by calling in if you would prefer to have them off for an extended period of time. We're happy to discuss any concerns you might have, to speak with a rep please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com. -HASupport”
"I USED to like HomeAdvisor ALOT. I used to refer my family/friends/business acquaintances BUT not anymore.The contractor Home Advisor suggested is aweful and so is the customer service of homeadvisor, they are posting erroneous info about the contractor to make them sound better than they really are. The contractors are rude on the phone and even hang up, when I tried to call Home Advisor, the rep without warning put me on hold while I was in mid sentence, after waiting on a long hold their phone started ringing like I was transferred. It rang fifty (50) times before a rep answered then was very defensive, unsympathetic and no help at all."
“Hi lici-89815, We're sorry to hear about your experience, the info on a pro's profile page is filled out by the pro themselves. If you haven't done so already, please feel free to submit a rating and review for this pro here: http://www.homeadvisor.com/write-a-review/. We're happy to look into this matter for you, please reach out to emailus@homeadvisor.com to have a rep follow up to assist you. -HASupport”
"I started a small company with some friends, it was nothing serious--just a side gig. So we finally got serious about it and wanted to grow our customer base/business. Out of no where Home Advisor contacted me. I went for it, didn't know it was $300 for the yearly membership. On top of that they charge you $12-18 fees per client transaction. Well, BE CAREFUL what you do on their mobile app because they monitor everything!! I've been charge their membership (this is fine). THEN I'm getting monthly charges when I'm not using it! I have to talk to 3 different people on the phone, re-explain everything, then they say they don't give refunds--only credit to your account. What does that mean? So for fuure transactions I can use that money that was charged for and shouldn't have been charged in the first place? Very sneaky...I wish I never signed up. "
“Hi Businessman1234, We're sorry to hear this. While all fees are covered in the voicelog when you sign up, your activity on our mobile app and an idle account doesn't cost anything. It sounds like this could be coming from the mHelpDesk app that is an optional paid addition to your HomeAdvisor service. We're happy to look into this for you, please call send info to emailus@homeadvisor.com so we can locate your account. -HASupport”
"PLEASE AVOID AT ALL COSTS YOU WILL BE RIPPED OFF!!!!!"
“Hi ALICE-58436, We're sorry you feel this way, we're happy to discuss any concerns you have. To speak with a rep, please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com and a rep will reach out to assist you. -HASupport”
A rep from HomeAdvisor, HASupport, has responded:
“Hello, We're sorry to hear about your experience with this pro. Please feel free to submit some feedback to them here: http://www.homeadvisor.com/write-a-review/. If you prefer to view a list of local pros and reach out to them directly in your preferred method of contact, you can do so here: http://www.homeadvisor.com/c.html. To speak with a rep, feel free to call Customer Care at 877-699-4736 or use the Live Chat option here: http://www.homeadvisor.com/rfs/aboutus/contactInformation.jsp. -HASupport”