ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2020-09-26

Excellent Service

"We loved the Magnolia Manor bedroom set we viewed online. The delivered product met and exceeded our expectations with its look and finish. We were concerned when we ordered the bed and saw its weight exceeded a couple hundred pounds.

This is a quality set, very sturdy and well made. The delivery men were professional, personable and efficient in making sure we were pleased with their work. I cannot say enough about they amazing crew..

We would not hesitate to purchase from HomeCinemaCenter in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-09-25

Highly Recommend

"So after extensive looking at various furniture delivery sites and checking them against the BBB, this was the ONLY site that had an A+ rating. That said, from the time I placed my order to the day it was delivered, I received constant updates on the status.
The local delivery team was very quick and efficient in setting up my new bedroom set, Queen bed Dresser and Mirror, Two Nightstands, Tall Dresser, and Media Dresser -
total delivery time about 40 minutes for setup, and they cleaned up afterwards. Kelly was my main point of contact via emails, and was exceptionally polite and helpful.
Completely recommend buying from HomeCInemaCenter
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-09-11

Beautiful Furniture

"Kelly with HomeCinemaCenter is very nice and did more than I could have epected with processing and shipping my order. She exceed and all of my expectations. Deliver was very quick and most importantly it looks beautiful at a price that could not be beat!. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-09-04

Very Pleased with our Purchase

"Very please with our purchase with Kathy from HomeCInemaCenter She really helped to answer all of our questions! Delivery was perfect without a glitch and we love our
new living room set. Since we are not traveling this year, looks like we will be doing another room with HCC soon. I can't wait until the room is ready for furniture. Thank you
for all of your help with my first purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-08-31

Highly Recommend

"We ordered a 7 piece bedroom set from HomeCinemaCenter. Amanda was great to work with, and the order process and delivery was perfect. We got a great price on the set and delivery and installation was quick and well done. Less than 2 weeks from start to installation. I would highly recommend Home Cinema Center to anyone looking for quality furniture with great prices and great service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-08-23

Great Customer Service

"We needed a new bedroom set for my daughter but my husband and I were hesitant to purchase furniture without looking and feeling the product. We heard good things
about HomeCinemaCenter The price was beyond our budget and that’s when Mary stepped in to help! She worked with us with a price that was exactly what we were hoping to spend! She was kind and patient with us as well. We are grateful that she continues to offer her services. When it arrived it was even more beautiful. Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-08-18

Amazing Service

"Kelly with HomeCinemaCenter was amazing! She helped me bundle my purchase of a sofa set and media center and saved me money. She was very professional and efficient
The delivery crew came about 10 days later and installed everything in my house. We could not be happier with HCC and the amazing service and beautiful furniture they provided.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-08-14

Ecellent Quality Products

"This media center is perfect for our living room. It fits our tv perfectly. I was very surprised with the quality since the price was so amazing!

Very happy I purchased this from HomeCinemaCenter
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-08-14

Excellent Customer Service

"I had the best experience with HomeCinemaCenter. Their customer service is superb, their prices are unbeatable and i live in a 5th floor walk up and the delivery guys delivered my sofa set up to the 5th floor free of charge since I was shipping over a certain amount. Not only that, but i had asked to remove my previous sofa and put it on the
curb and they did it, considering that the old clunky sofa had to be broken into pieces in order to be carried out. They really went above and beyond, i dont know of a
any other company that would do this and not even try to charge you an arm and a leg for it! I'm very happy that I chose this company and will definitely buy from
them in the future, they got themselves a loyal customer now! Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-08-12

The worst company for buying furniture - Buyer be aware!

"If I could no star at all to this company I would do that with pleasure. I ordered from them it took a whole month and when it came the table was broken. I contacted them immediately and they didn't care. I sent numerous emails. I called them and every time I called this guy John answered the phone who told the customer service is closed and hang up every time I called.
To this day I am waiting for $900 to be refunded and nothing. They either hang up on you or they make you feel like you will never see your money again, never mind the product.
I am going to put an official compliant to the BBB for this company.

Thank you
Mrs. Dimodugno
Boston MA
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-08-07

Very Fast Delivery

"This is the first time making a purchase on furniture online and as it turn out to be a great experience. The only problem was that they should have contacted me about why the delivery was held up. But, if I had turned on the weather station, I would have noticed the hurricane blowing up the coast too. Kathy in customer support was great and she kept us informed about it and we received it the following week. Just 10 days to receive a sectional is amazing! I would order from Home Cinema Center again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-08-06

Excellent Quality

"Everytime I check out HomeCinemaCenter or in one of their stores, I like that I'm always finding something new. The quality varies somewhat, and the pricing is great and the quality is certainaly better than many others. But the style is what does it for me, and brings me back time and time again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-08-04

Horrible customer service

"I have placed an order on 05/01/2020, we are in Augusta and have not received the item yet, when I called today they hang up the phone on me, very non professional and I am beyond frustration . "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-07-24

Excellent Customer Service

"I received great customer service from HomeCInemaCenter. They kept me informed about my order and replied to my email quickly. I'd definitely buy from them again. Delivery was very quick considering everything going on in the word. I'm very thankful they were able to get my bedroom set to me!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-07-10

Great Customer Service

""I read many complimentary reviews which is one of the reasons I chose HomeCinemaCenter. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as shown in the photos The entertainment center arrived safely and fits our room perfectly. Even all of the glass shelves arrived safely. Thank you for great customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges