"We are very pleased with our beautiful new bedroom set....It's just what we wanted! Both the quality and finishes of the furniture are excellent.
The men who delivered and assembled the set did a great job! They actually called and came a day earlier which was great.

We appreciate all that our success manager Anna did to communicate with us and ultimately coordinate our delivery. She did a wonderful job! I guess that's why they call her a top account manager! Thank you for wonderful service start to finish!"

"This is the first time I ever ordered large furniture on line without physically seeing it. I really wanted the seal color sofa and loveseat pictured. I was a little nervous about it but I needn't have worried. My sofa and loveseat are just beautiful, sturdy and comfortable. It was delayed because of Covid, but so was everything.

The white glove delivery was also very good, the delivery men were pleasant and efficient, they set everything up quickly. I am very happy with the purchase. Thank you!"

"Purchased a beautiful bedroom set end of April, and Michael handled my purchase from start to delivery. I was very impressed with the follow-thru keeping me updated on my order status, making sure the white glove delivery made contact for scheduling, and making sure everything
purchased worked out. Delivery time was quicker than expected.

Customer Service made the process so much easier by keeping me in the loop at all times. Their white glove service team was very professional and did a great job also. I would definitely recommend and use HCC again!"

"The customer service you and your company provide are hands down some of the best we ever had! Our furniture took about 2 weeks to come.

HomeCinemaCenter had consistent communication, which is something that we really appreciated! We really are loving our new furniture; it is very well made and beautiful.

We would certainly not hesitate to refer others to you and we will definitely be buying any furniture that we need in the future from HCC! Thanks for all you do!"

"I have never had such a terrible customer service experience. After waiting for over a month and had furniture paid for I called once again to check on the order. Same Rep said we will update you in two days. There was no update. Called shipping company and they didn’t even had a record of my order. Called back furniture store (fourth time ) got same rep, same answer and hung up the phone on me. There is no accountability. "

"My experience with ordering my dining room set to the delivery of my dining room set was beyond exceptional! Everything went along without a hitch! E-mails were answered within hours, open communication with clear direction! The delivery team was very professional with meticulous precision! Every personI connected with through out the process were knowledgeable, caring and professional!

I would recommend them to family and friends! Thank you for a great transaction. Looking forwar to our next room makeover project!"

"Order placed on 3/27. Customer service agent hung up twice on me during calls when I was trying to find a general ETA on my order. On 4/7 I received an email stating order was shipped and I’d have a tracking number within 6 days. Sent an email last week asking for the tracking number... shocker... no response! Finally, my order information updated with a tracking number this week. According to the shipping company, order was not even picked up until 4/16 and is still not shipped as of today. Now I’m being told it will be another 3-3 1/2 weeks at minimum! "

"From the first contact with the sales Department through multiple exchanges with Kelly, the service was outstanding.
There was no delay with delivery and they were quick with any questions I had on upgrading us to platinum white glove delivery. They provided us with beautiful, high quality furniture at a great price and exceptional service. We could not be more thrilled"

"My wife and I were looking for a small, inexpensive dinette set (table and 4 chairs). We had looked at local stores and were disappointed with the selections and the prices. Then we found exactly what we were looking for online at HCC. In fact, it we found the same dinette set we saw at one of the stores. HCC's price was 40% less....for the EXACT SAME SET...same style, same color, same manufacturer.

We placed an order and sure enough to promise.., it was delivered in just over a week. The set is beautiful and looks great in our new home. Customer service was great and very helpful. Thank you!"

"I had purchased a bedroom set in 2019 from HCC and was so please with the quality and the white glove delivery that I made another purchase for office furniture today!

Customer service was outstanding and helped to answer all of my questions."

"I called to get some information and actually talked to a real person! Linda was very helpful with all my questions. She said I will be able to keep my new bedroom set on hold until I move into my new house.

That was a big relief for me!! Sure enough everything was delivered on the date I requested and its beautiful. Thank you for your help with my new house and furnishing it.
"

"Damaged items arrived. No updates in over two weeks. CSA outright refused to help me over the phone and referred me to email. Absolutely avoid!"

"Jessica was a tremendous help during this large purchase of medical breakthrough massage chair. Her knowledge of the chair, patience, and professionalism was a very welcomed change to what I have come to expect from normal internet based transactions. She took personal ownership of even the most minor of details and ensured quick and accurate resolution.

My complex and large order was completed perfectly and arrived sooner than expected..I am not typically surprised by good service, but Jessica was instrumental in renewing my hope that there are indeed great companies still out there eager to please their customers... Well Done.
"

"Amy with HomeCinemaCenter far exceeded my expectations of customer service. He was very polite, warm spirited, and took the time to answer all of my questions about an item I wanted to order. She made the ordering process an absolute delight. I would absolutely recommend that everyone should call and ask for her directly.

Products arrived perfect condition and we would not be happier. Much faster than expected as well.
"

"Andrea from HCC is a GEM - perfect customer service. Made sure we received best discount available and answered all questions quickly.

We are looking forward to delivery - understand unavoidable back orders due to COVID-19 BUT appears they have a system that will keep us up to date.

Thank you Andrea - we are so appreciative of all your assistance."