ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2021-03-13

Great Service - wonderful products

"Jessica was a tremendous help during this large purchase of medical breakthrough massage chair. Her knowledge of the chair, patience, and professionalism was a very welcomed change to what I have come to expect from normal internet based transactions. She took personal ownership of even the most minor of details and ensured quick and accurate resolution.

My complex and large order was completed perfectly and arrived sooner than expected..I am not typically surprised by good service, but Jessica was instrumental in renewing my hope that there are indeed great companies still out there eager to please their customers... Well Done.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-03-07

Very Fast Shipping

"Amy with HomeCinemaCenter far exceeded my expectations of customer service. He was very polite, warm spirited, and took the time to answer all of my questions about an item I wanted to order. She made the ordering process an absolute delight. I would absolutely recommend that everyone should call and ask for her directly.

Products arrived perfect condition and we would not be happier. Much faster than expected as well.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-27

Great Customer Service

"Andrea from HCC is a GEM - perfect customer service. Made sure we received best discount available and answered all questions quickly.

We are looking forward to delivery - understand unavoidable back orders due to COVID-19 BUT appears they have a system that will keep us up to date.

Thank you Andrea - we are so appreciative of all your assistance.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-18

Excellent Communication

"My order Number is 149959 with HomeCinemaCenter. My order was placed on January 15th, 2021. Amy was more than Accommodating. She went Above and Beyond to make sure I was Over the Top Happy and Confident in Choosing my New Living room set. She took his times, Explained Everything detail by detail.

She is very Knowledgeable, professional, and the best saleperson I’ve ever worked with. I would highly recommend her to anyone who wants to purchase any merchandise from your company.

Thank you again Amy, You have completely made my day and I’m so looking forward to next purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-02-16

worst experience ever

"do not let me repeat do not buy anything from this site , it is a one man show ,i order the furniture from them and received it half damaged and they delivery company took it back and told me u will receive new one since last year i have not received anything yet no one answer, send all the info very rude ppl , the reviews on there site are there own don't believe them i am gonna make sure i have my voice heard on every social media form i waited with patience to have my problems resolved but nothing i have called BBB also "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2021-02-14

Refreshing Customer Service

"Amanda and her manager made the process smooth and easy. She helped me make the transaction and when I wasn't comfortable paying over the web site her manager called me to do the payment over the phone. They were both nice and helpful. Honestly it is refreshing being able to talk to a person!
Now I can't wait to make my next purchase to finish my home!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-05

Very Happy with Purchase

"Thank you for helping me to combine my purchase on a payment plan and my credit card. The rep was very knowledgeable on
how to do this. I tried a couple of stores on this purchase and wasn't successful because the rep didn't know how to complete a split transaction.

HCC was great with helping me. Delivery was quick and I could not be more happy.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-04

Excellent Customer Service

"We were very happy with our first purchase of a dining room set from HomeCinemaCenter and are even more exhilarated with our second purchase of a media center and living room sets. Once again, the prices offered on the website were extremely competitive and our furniture arrived much before we expected.

The delivery guys were very congenial, patient and helpful along with excellent customer service..

We have had a very positive experience with this company overall in buying all our furniture and will come back to it again for any other purchases in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-02-04

Fake company

"NOT A REAL COMPANY - They will take your money, never ship you the couches and only 1 guy answers the phone, he is always grumpy and he hangs up on you when you ask if company is actually real and you want to speak to a manager. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-01-31

Best Pricing

"Best pricing I could find under $2000 for a King bedroom set. Everything around me (Atlanta) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200). Delivery time as quick..

Less than 2 weeks. Home Cinema Center provided tracking details, and the crew called a few days before to schedule day and time to come with the set and set it up in my house.

Could not be happier. Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-26

Wonderful Customer Service

"Cindy was amazing and offered wonderful customer service! She gave me in depth information and details about my order and answered any questions I had.

She made sure everything was done correctly. Very efficient and courteous.

Delivery crew was amazing as well.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-22

Excellent Sales Staff and Communication

"I recently purchased my second set of furniture from HomeCinemaCenter. I have been extremely pleased with each purchase. The communication is superior. The furniture arrived in excellent condition. Covid slowed the delivery but the company stayed in contact the entire time.

They offer white glove delivery and that is an added benefit. I highly recommend.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-01-18

Horrible Buying Experience

"We purchased a 2nd home and needed to buy furniture for every room. We purchased the dining room set and server from this company. The furniture arrived minus two of the hostess chairs. We had it documented on the shipping paperwork that they were missing and the shipping company confirmed. We immediately reported it to the company via email and phone calls. They would not speak to us on the phone. After trying to correct their mistake for 2 months we finally had to deal with it through our credit card company. Once in the dispute stage, they called us liars and said we were fraudulent people just trying to get furniture for free. We spent over 30k furnishing our new vacation home. This particular transaction was the worst part of it all. Thankfully, the other furniture was purchased through different companies. Never in a million years would I do business with this company again. I was insulted and horrified by the treatment we received."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-17

Excellent product and Fast Shipping

"The Magnolia Manor desk and matching file cabinet stand are excellent quality. They are exactly what I was looking for. Very easy to move and already assembled...
I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style. The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HomeCinemaCenter!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-12-31

Excellent Experience

"John from HomeCinemaCenter was very thorough with explaining and processing my sofa set order. He reviewed with me every product detail, the entire buying process and went over all aspects of the delivery process.

Delivery was very quick and I received it ahead of the time they even quoted. Its is even more beautiful in person than in the photos. I will be working with HCC on all of my future furniture needs and orders.

Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges