ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

1/5

2018-05-22

Poor Customer Service, Rude and Aggressive

"Dear users, I think all the reviews here are paid reviewers, I bought a Bed from Home Cinema and its been 28 days, I have not received my bed and I have emailed three times no one is telling me where my bed is. I called the customer service, the rude agent said I should contact the shipping company, the shipping company said I should contact Home Cinema. No one should buy from this fraudulent company, please stay away. I wish there is negative star."

Detailed Review Benchmark + -
Pricing of products and services

5/5

2018-05-01

Love my sofa set!

"I have just recently moved into a new apartment and I was in much need of a sofa set that matched my style. So many places have insane prices just for a decently sized, cute couch and I was so pleased to find one that was in my price range. Delivery didn’t take long at all, less than 2 weeks which was so doable! Setup was perfect and I am obsessed with my new sofa set. I am actually laying on it as I type this! I couldn’t be more happy with my decision and I will be buying more furniture from this company for sure!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-04-23

Great Customer Service

"I had found the bedroom set I wanted. I called a local furniture store who was advertising it on their website. They informed me that the set was discounted through the company and could no longer be received. But I had my heart set on it... I searched for the bedroom set and homecinemacenter popped up. I wasn't sure what to expect ordering furniture online but it was super easy and convenient. On their website, they have step-by-step track and when to expect it.

Youll also get a call from the shipping company to set up a time convenient for you to bring your furniture. They also have someone come in and set your furniture up for you so its hassle free. If I had any problems or questions a HCC representative was able to help. I will be doing business in the future with them. I'm now customer for life.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-04-12

Exceptional service

"These days it's impossible to find a company that actually answers it's phones and employees people that care about your potential purchase and how to make our decision a successful one. This company truly believes in this. From our first call to our purchase they were an amazing help. We're so pleased with our entire experience. We're customers for life. Great job and we love our new furniture set. Thanks!!"


5/5

2018-04-09

Customer Support is outstanding!

"This company is great! The website is very user friendly. The customer support is outstanding! Prices are fabulous! They call to confirm your order and you will get emails updating you on every step taking place.

Will for sure shop here first for any future furniture needs! Plus with certain purchases, you will receive a free protection plan.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-04-07

Great product and customer service!

"Easy site to use offering some of the lowest prices on their product. Very informative with shipping details . Customer service was perfect and delivery company stellar. "


1/5

2018-04-02

Worst customer service

"Last week of January, I order a 72 inch tv stand. This was literally dumped in my driveway, in the rain. I contacted the company, who refused to discuss the situation over the phone. The unit was damaged by the trucking company rendering it unusable by me. Although they offered to send a person out in several weeks to repair the unit, this never happened. It is now over 2 months and the unit sits in my garage. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-04-02

Perfect delivery

"Ordered a complete living room set through HomeCinemaCenter. The ordering process online was seamless unlike some other furniture web site. Advertised discounts were easy to find and apply. Homecinemacenter.com had the order delivered to the delivery company within one weeks we had in about 2 weeks. But still within the the time they advertised. Free set up and packaging taken away all done by careful installers. No damage. Go figure! I highly recommend this company for your furniture needs. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-03-27

Happy Customer

"I ordered a dining table set which had-very fast delivery. Table and chairs ooked just as they appeared on the website and were very easy to assemble. Homecinemacenter offered excellent answers to all of my many questions and provided stellar service. Thanks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-03-18

Loving our new sectional

"This was an excellent experience all around. They were the best price I could find. They also kept me up to date with my order via email.
Shipping company was perfect and delivered right to my room. My family loves the new sectional.. Its so comfortable.

I will definitely be using them again. Thank you homecinemacenter
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-03-12

Great buying experience

"This was my first time ordering furniture online and HomeCinemaCenter made it such a good experience I will be ordering more from them in the near future. I highly recommend this company to anyone who is looking to do their buying online. Even the delivery was exceptional. Great service all the way around couldn't have gone any smoother.

Thank you homecinemacenter.com for such a great buying experience.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-02-27

Excellent

"I ordered Coaster bar stools, adjustable. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap.
Have had compliments on how attractive the chairs are. It took about a week to deliver. two chairs came together and the next day the other two came. They had 2 tracking numbers since chairs shipped from 2 of their warehouses. Awesome delivery crew and customer service was A+
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-02-19

Excellent Customer Service

"I'll be honest, I don't often take the time to write positive reviews. It's usually when there's a major problem that I take the time to write one. But I have to share that I've had an excellent customer service experience from Homecinemacenter.com during my home renovation.

I've purchased many items from the site, from table sets to theater seating, and in many cases I've had questions about the delivery or my order.

They actually pick up the phone and want to help! I've ordered several items from other sites as well. I'd say that HomeCinemaCenter has provided the best experience by far.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-02-12

Exceptional!

"We found the Home Cinema Center website after looking elsewhere. I must say, homecinemacenter.com has won us over! The ease of the purchase, financing, and delivery was exceptional. The price of our furniture piece was very fair and a great deal!

I would recommend homecinemacenter to anyone looking for new furniture.

A++ Thankyou!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-01-31

Beautiful Furniture

"Shopping and checkout was easy with no issues. Once ordered, I promptly received notification, and subsequent notifications as my furniture moved through the procurement stages. My order was shipped on time as expected and arrived in great condition. It is even more beautiful in person, and very very happy with my purchase!

Great quality, great price! and as a bonus feature I didn't even know about..., the end tables have power and usb outlets! Very exciting :-)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges