"After reviewing several other furniture stores locally we could not find the quality and the price until one of these stores referred us to you. That is when we decided to check out your store online. And ou got everything to us in less than a week compared to several months. Wow ,easy to use we ordered the complete Magnolia manor set.
We give you 5 stars for service process! Thank you!"
"I received an amazing piece of furniture that completes my kitchen beautifully. The communication with HCC was fabulous. The kitchen Island in cherry and buttermilk looks amazing. It's a heavy piece. The item was delivered by two kind gentlemen who lifted, brought inside up steps, and assembled to my liking in the exact space that I had marked and measured.
They were kind to remove all debris and trash as well. I received an excellent product at a price that my local retailer just could not match.
Plus the white glove delivery was a big bonus! I am sure to order from HCC again when I start to renovate a new room!"
"We originally ordered furniture with another company and found it $1200 cheaper at HCC. I was skeptical at first but after reading other reviews I decided to order with HCC. The customer service was excellent and they have kept us informed throughout the process. We ordered a sofa, love seat, headboard and bench. We received the headboard within a couple of days and the sofa and love seat arrived within 2 weeks. The bench is on back order but they have been great at communicating when the bench will be available for delivery. The delivery company was awesome, the two gentlemen had their hands full with the weight of the furniture
and the tight squeeze through the door but got it in our house with no damage. I was super impressed with how the furniture was protected, it was wrapped in moving blankets to eliminate any possible damage. The movers also made sure that all of the recliner motors were hooked up and working before they left. Definitely earned the 5 stars. "
"I found these beautiful accent chairs at HCC. I could not be more pleased. They are sturdy and beautiful. Ordering was a breeze. They were delivered fast and were packaged well to prevent any damage. I will definitely order from HCC again.
I worked with Julia in their customer service department when ordering. Extremely helpful. A++
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"I ordered my bed on October 22, 2017, on November 1st I called to Find out where it is, they gave me a shipping company and tracking number. I called the shipping company they said they are not able to find the shipment. Next day I call HomeCinemaCenter, the guy is very rude and tells me we sent you email contact the shipping company and hangs up. I call the shipping number with the new tracking number, the shipper lets me that that it will be there November 9th 2017. I asked why she said well the order was places November 1 2017. I am having wedding on November 12 2017 in California and my faience is in Texas and wont be there on the 9th do to wedding. I tried to call homeCinemaCenter again and they ignore all my calls. So much for seven day delivery. The shipping company said there will be extra charges to hold shipment. Still no Nothing from the company not even an apology or admitting they made a mistake."
"Went to a store first looking for a chair, felt like I was dealing with a car salesman. I looked on line and found it $300 cheaper with white glove delivery included. Love the chair, but love the deal and service I got dealing with HCC more."
"I ordered several dining room chairs and I'm very satisfied. I love the detail of the nail heads and the fabric.
When I put them together they were very sturdy and had a nice soft feel when I sat in them. They were not hard like others I had tried. I am very happy with my purchase and plan on ordering more. When they arrived they were very well packaged. Thanks"
"Customer service was excellent. After I ordered, I was regularly kept informed of progress of my order and the table is great!
Everything was perfect and I'm looking forward to my next purchase!"
"I am new to online shopping for furniture and was a little apprehensive as to quality and service expectations. I have been pleasantly surprised with both.
The packaging and delivery of items has been excellent. Nothing has been damaged or not as advertised. I am a believer and a very satisfied customer.. Thank you"
"This was my first attempt at ordering furniture online & HCC Furniture exceeded my expectations. Great customer service & keeping me informed. My bistro dining set was beautiful & delivered promptly. The description of the set was exactly what was displayed on the HCC website. No disappointments here! Will use HCC again for sure."
"I've purchased a few items from HCC and I've been pleased so far with the items that I've found and purchased! Beautiful items, great selection and great prices. The best thing is that the quality matches the price points! The descriptions of the items are extremely accurate as well."
"Recently we ordered two bedroom sets, a tufted king headboard, kitchen bar stools and table set, and a 5x7 rug. We had a difficult time finding anything we liked locally. You can beat shopping online with the huge selection and avoiding the sales people. Everything was delivered in perfect shape, very quickly, and we are extremely happy with all of the items we picked out!"
"Originally, I ordered a dining set that fit perfectly with my renovated kitchen. A few days after my order I got an email saying the item was backordered and would deliver in 5 weeks. I was furious since I had an event approaching and called HCC. With the way things are today, I did not expect much as far as customer service, but I was very pleasantly surprised. Julie took my call was professional, gracious, sympathetic and genuine. It felt like she cared about customer service and wanted to help; I didn't feel like she was reading a script or just going through the motions. She immediately refunded the original order after verifying that the supplier was backordering the item, and she gave me a 10% discount that I could use myself or forward to a friend.
Excellent customer service, so I ordered a different item which she recommended. It arrived two days earlier than expected and is perfect. It was also a nicer model due to the discount. HCC really cares about their customers, which is a rare and wonderful thing in today's shopping world!
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"A new house needs new things, and those things I've ordered from HCC have been as advertised, and received on time and in excellent condition.
While the true test of an online company is it's customer service when there's a problem, I can't say that I've had a problem. And that's saying something!"
"I can only say the very best of things for this company! I ordered a bed for my parents but accidentally ordered the wrong color. They went above and beyond to make sure they got the right bed shopped in time for Mothers Day and without charging me for MY mistake! What company does that? None!
I ordered another bed from Restoration Hardware last year and that is where i received both a poor quality bed and the worst customer service on the planet. That is one company that I wish would go out of business.HCC, I want to personally thank you for everything you did to ensure my parents had one of the happiest Mothers Day because of what you did to help me. This wasn't my first order and it definitely won't be the last.
Also, for anyone else reading these reviews, it looks like the last person that wrote a review, wrote multiple reviews with different alias' to appear like it was different customers. Sorry you had a challenge with your order but let's be honest, they're far from a fraudulent company. They've been around for a very long time and have nice and reasonably priced items. I bet if you're a little nicer to them, and give them the opportunity to make it right, they will."