"Originally, I ordered a dining set that fit perfectly with my renovated kitchen. A few days after my order I got an email saying the item was backordered and would deliver in 5 weeks. I was furious since I had an event approaching and called HCC. With the way things are today, I did not expect much as far as customer service, but I was very pleasantly surprised. Julie took my call was professional, gracious, sympathetic and genuine. It felt like she cared about customer service and wanted to help; I didn't feel like she was reading a script or just going through the motions. She immediately refunded the original order after verifying that the supplier was backordering the item, and she gave me a 10% discount that I could use myself or forward to a friend.

Excellent customer service, so I ordered a different item which she recommended. It arrived two days earlier than expected and is perfect. It was also a nicer model due to the discount. HCC really cares about their customers, which is a rare and wonderful thing in today's shopping world!
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"A new house needs new things, and those things I've ordered from HCC have been as advertised, and received on time and in excellent condition.

While the true test of an online company is it's customer service when there's a problem, I can't say that I've had a problem. And that's saying something!"

"I can only say the very best of things for this company! I ordered a bed for my parents but accidentally ordered the wrong color. They went above and beyond to make sure they got the right bed shopped in time for Mothers Day and without charging me for MY mistake! What company does that? None!

I ordered another bed from Restoration Hardware last year and that is where i received both a poor quality bed and the worst customer service on the planet. That is one company that I wish would go out of business.HCC, I want to personally thank you for everything you did to ensure my parents had one of the happiest Mothers Day because of what you did to help me. This wasn't my first order and it definitely won't be the last.

Also, for anyone else reading these reviews, it looks like the last person that wrote a review, wrote multiple reviews with different alias' to appear like it was different customers. Sorry you had a challenge with your order but let's be honest, they're far from a fraudulent company. They've been around for a very long time and have nice and reasonably priced items. I bet if you're a little nicer to them, and give them the opportunity to make it right, they will."

"I have pretty much furnished my condo with HCC products. (I tried to include pics with this review: the hammock-chair, tv stand, bedroom set, popcorn machine are all from HCC.Their prices are very good and they frequently have sales so I can't complain. They ship when they say they will, and the products often arrive a bit earlier than the due date (aka you aren't waiting forever for a product). Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. I took a photo of the instruction, sent an email, received a prompt response, and they shipped me a replacement piece in record time. Customer service responds to me within 24 hours, and their delivery people are incredible. I'm looking forward to doing over my main house and can't wait!
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"Received damaged furniture - really significant damage too - wood split, cabinet frame shifted, dents in the trim, etc. It was a white glove delivery and delivery guys even offered to take it back, which i should have done. HCC tells you to accept delivery anyways for easier resolution. In fact, the reason for it that they have NO intention of replacing damaged furniture no matter how significant the damage is. And the way they deal with dissatisfied customers is unreal - lies, insults and threats. Needless to say, I will never buy from them again. "

"HCC went out of their way to help me with my purchase. We ordered a bedroom for our home and were shopping with some of the local stores as well. HCC able to get it to us sooner and for a much better price They had a two person delivery team, spent about 2hrs delivering merchandise, furniture packed super well. This makes all the difference, and is hard to find anymore. I recommend this store and it's products. Very happy with delivery and super protective packaging of furniture. Customer service was amazing and I highly recommend..
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"I absolutely love the buffet we picked out. It fits into where I planned perfectly! It is such a pretty and unique piece and very different than anything I could find locally. It was also packed so well that it was almost difficult to get out of the box. Even nicer than I had imagined! I plan to shop here more often. Excellent experience all the way around!"

"Ordered a queen tufted platform bedroom set. I love it. It's good quality and very sturdy. Happy customer. The white glove delivery crew brought everything inside, removed the boxes, setup the furniture and did the assembly. I just watched and admired.. :) "

"I've shopped with them for three years now and have always received the items on time, great packaging and with no issues.

As a responsible consumer, always do your due diligence. That's the only way you will know if it's a true bargain. They won't always be the least expensive but at the end of the day the decision is only yours to make. You might find it elsewhere at a higher price, lower price and sometimes might not even find it anywhere else but HCC.

I've been extremely pleased with all my purchases and sometimes they will even surprise me with sending me more than I ordered without charging me extra.

By the second purchase, maybe third, you will know if this site is for you.

As of now, I have no intentions of quitting them. It's been a wonderful and helpful experience in shopping with them.

Either way, good luck & all the best!"

"Great Customer service! Top Quality! We have been looking for a bedroom set to match the decor of our house. Angela searched for what we were looking for ater a lengthy description and did a great job steering us towards a collection We're going back to buy furniture and fill the rest of our house soon. I cannot say enough about this place!"

"The furniture is absolutely beautiful and the pricing fits my budget. They actually can charge much more than what they do and have no problems acquiring customers.
The colors match perfectly to the advertised photos. The quality is fantastic and I'm extremely happy with their products. A little advice for some, mix and match.

Purchase your large pieces from HCC and then go to Big Lot, Ross Ect...for smaller items. People assume that I hired a professional to do my apartment. I did not.

I did it all myself and you can too if you really like shopping for furniture and knick knacks. Its a great company and I've had nothing but a great experience with them."

"I just got my furniture today and I couldn't be more thrilled. The delivery people were very nice and worked on a convenient time for me. Can't wait to buy more from HCC.., a fantastic company! Good prices and very fast (and free) shipping are really all I can say.

I had no issues with the order and didn't need to deal with Customer Service. Very fast and efficient service. I am really impressed."

"What a wonderful experience dealing with HCC. Customer Service was amazing!! Beginning right with my first contact a lady named Kelly. She was most helpful and as we went through the whole ordering process she followed through right up to the scheduled delivery date. The delivery was right on schedule and really was a white glove service.

We are totally happy with our Library wall book case and desk set and would highly recommend HCC to anyone needing home furnishings We are looking to place an order for a sectional soon. Just have to save up enough money. :) "

"I have ordered a lot of merchandise over the last few years from HCC and have never been disappointed. I am hooked on buying quality merchandise from HCC. The sales are amazingly affordable and the merchandise is of superior quality. I also enjoyed browsing the weekly sales.

All of my purchases have been packaged properly and delivered on time. Please continue the exceptional sales and customer service. Even my purchases for Christmas this year made it right on time and without incident. The delivery crew that you use is beyond exceptional. Now if we could just get the weather to cooperate all the time.

You have a customer for life!!!!"
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"Went exactly like I wanted it to. Great responses (professional and easy to understand) to a phone query. Products were described properly on the site.

Pictures represented products well. Very happy with my experience Delivery was extremely fast and their staff a pleasure to work with.

Great job HCC!"