"I'll be honest, I don't often take the time to write positive reviews. It's usually when there's a major problem that I take the time to write one. But I have to share that I've had an excellent customer service experience from Homecinemacenter.com during my home renovation.
I've purchased many items from the site, from table sets to theater seating, and in many cases I've had questions about the delivery or my order.
They actually pick up the phone and want to help! I've ordered several items from other sites as well. I'd say that HomeCinemaCenter has provided the best experience by far."
"We found the Home Cinema Center website after looking elsewhere. I must say, homecinemacenter.com has won us over! The ease of the purchase, financing, and delivery was exceptional. The price of our furniture piece was very fair and a great deal!
I would recommend homecinemacenter to anyone looking for new furniture.
A++ Thankyou!"
"Shopping and checkout was easy with no issues. Once ordered, I promptly received notification, and subsequent notifications as my furniture moved through the procurement stages. My order was shipped on time as expected and arrived in great condition. It is even more beautiful in person, and very very happy with my purchase!
Great quality, great price! and as a bonus feature I didn't even know about..., the end tables have power and usb outlets! Very exciting :-) "
"This was the largest purchase I had made over the internet and had some concern. They did not disappoint me. Communications were great in both e-mail and online order status.
Once shipped I was provided additional communication and contacted by their delivery company, who were very nice to speak with, and we arranged a date for delivery.
My furniture arrived packaged extremely well and looks beautiful. Thank you home cinema center for a great deal and excellent experience!"
"DO not do business we these folks. Defective couch arrives with a large hole through the fabric so we rejected shipment. They will not stand behind the product.
Their solution is to take a picture of the hole and have it repaired. Why would one want a repaired couch when a new couch was paid for? The customer service rep was short and rude. When I suggested that I should do business elsewhere, he responded "perfect". Provides a good view of their service to their customers. I'll deal with the damaged couch, but refurnishing the family room will be with someone else.
Randy"
"I was searching for something to give our home a ""wow"" factor as we get ready to sell, but I didn't want to spend a fortune. I looked everywhere for a beautiful living room and dining set to create sort a new ambiance in our house and very ""social"" feel. Everything I saw was so incredibly expensive or a fortune to ship it. I spoke with Julia and she was amazing to help me find exactly what I wanted.
But then I found the perfect sofa set and table and bar stools at HomeCinemaCenter! I couldn't believe the price! I got so nervous that it would change soon or the sale would end, I snatched it right up.
Free delivery of a 575 pound order was heavenly! I couldn't be happier"
"Our experience with HomeCinemaCenter has always been very rewarding. Goods are delivered in a timely fashion with accurate dates (most of the time early) and in perfect condition.
The delivery teams are professional, knowledgeable of the items and extremely courteous! Even if we don't order white glove delivery, they still move the furniture inside our house..
HCC continues to be our go to vendor!
Thanks!
"
"On 12/30/2017 I submitted an order for 7 pieces bed room furniture ,on the amount of $3067.69 ,order #31307 ,client ID#31882 .to
home cinema center furniture company . Located at :730 Main st Ste,379. North Myrtle beach .SC.29582-3030
On Friday 1/12/2018 I received the shipment of the furniture ,I noticed some boxes are smooched and destroyed ,because home cinema center policy ask the client not to refuse the shipment, I called the delivery company .they request me to call the delivery company .which they asked to send picture for damaged items and boxes for review .
Today Friday the 1/19/2018 ,the company is offing me $125.00 or to send a technician to touched up the damages .and I have to decide before 1/22/2018.
I found it unfair because the damage is deep and serious for art least 1 piece of furniture ,and $125.00 does even cover the cost for some one to come over to inspect the damage .beside that the company is not even answering my call.Mtt Burnetter the signal person who answer the calls is very rude person ,and inorofesionnal ,i did all what there claim ,but now they play game.
Don't Beleive on that fake review ,this company was low rated in chesterfield Virginia is that why they moved to South Carolina .be careful go by furniture from your local furniture or other campany .
Sincerely yours .
Said benmhend .
This company does have only 1 phone number (18773270056) and same person who answer the phone ."
"From the moment we decided on the piece of furniture we wanted for our home, HomeCinemaCenter was the best place we could have ordered from. HCC had the best price on the piece we wanted (we shopped around), they even offered free white glove delivery and a free 3 year protection plan. None of the other companies included these and their base price was significantly higher! Once our delivery was scheduled (which was super easy), the delivery itself was seamless.
Two friendly delivery men set everything up and took away all packaging. All that was left to do was fill up our new entertainment center.
The piece is absolutely beautiful and was worth every penny. The next time I need a new piece of furniture for my home I will definitely start with homecinemacenter.com. "
"I Bought a Power Recliner and Power Sofa with headrest set. I saw it on a local store and with HCC and it ended being 60% off the store price and it included free shipping and installation, 5 years extended warranty. It came on time and as expected in terms of quality and everything.
The entire family loves the set and its soo... comfortable.
Nothing but thanks to Homecinemacenter. Good price, good shipping and great quality."
"The service people at HCC went out of their way to help me with my purchase..
They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.
I also really liked the shipping company they used. The delivery man took the time to put the pallet somewhere safe and out of the weather and was very nice about the extra work.
You can't beat their free shipping on a bedroom set either.. Saved me lots of money and when you are on a limited income, every dollar counts.
I've not had a chance to get someone to put the bed together, but from what I can see of it, it looks very well made.
The bedroom set is simply beautiful and extremely well made. The construction seems better than anything I found in the stores and it just simply gorgeous.
Thank you HCC for all your help and your great people and great prices.
"
"I ordered a chair I had wanted for a long time. I found one I liked at Homecinemacenter and at a price I could afford. The chair arrived when they said, was packaged the way they said, and arrived at my house, undamaged. The chair, itself, is beautiful and just what I wanted and what was pictured. I will definitely order from Homecinemacenter again!"
"Love the table, server, and 6 chairs I ordered! Looks great in my dining room! And no other company had people put it all together. They also had the lowest price out of anyone I researched.
Customer service was excellent an informed me every step on the way and the delivery team was fantastic!!"
"This bedroom set is perfect and is exactly what I was looking for. It was perfectly described, the perfect size, great storage and looks amazing in the space!
The shipping and billing were both great as well! Would definitely shop here again! has been the most reasonable place to purchase furniture for both myself and family homes.
The delivery service, prices and delivery time isn't matched by anyone else I could find. I truly love ordering here and waking up to my delivery.
A very satisfied customer!"
"All the furniture I've purchased has been of excellent quality and a great price. I was able to furnish my new home in under 10K. Customer service was very quick with responses. The delivery crew was outstanding.
Good way to gain a customer for life."