"The transaction with Home Perfect went smoothly. The order status and shipment update was communicated very clearly through e-mail. They let me know immediately if I wanted to have multiple shipment due to some items I ordered are back-order. My 1st partial shipment was received on time and everything was packed properly. "
"Very good. Good prices and selection of Grohe bathroom fixtures. 25% restocking fee on the fixtures is the only major complaint."
"HomePerfect did a great job filling my online order and getting it shipped quickly. I will be using my faucets this summer for a bathroom remodel. Everything was packed well and the transaction went smoothly."
"This purchase was as easy a transaction as I have made in a long time. Your selection is fantastic and made for a pleasant shopping experience. After the order was completed, I particularly liked how the tracking was updated on a regular basis and I was able to make plans around the delivery date. THANKYOU Home Perfect !!!!!!"
"it was delivered on day it was expected we're very happy with it"
"good price and delivered fast. Just bought something else from Home Perfect."
"I placed three orders with Home Perfect. Two went great. The third, well that's why my attorney plans to send them a letter. First, the item took 2 and a half months to arrive, even though the website said,"ships in 1-2 days. It did not show up in time for me to use it in remodeling, so I purchased something at homedepot.com. When I attempted to cancel the order, the website said I must wait for the product to arrive. The day it did, I filed a return claim on their website. After over a month of no response from them, I called them up and was told I couldn't return because it was past 30 days (from the order date or arrival wasn't clear, either way it was their fault. I was told that filing a claim on their website - the very way their website says to return a product - doesn't count for the 30 days. Even if I had done it in thirty days, they said I'd have to pay a $25 restocking fee, over $100 dollars, even though they took nearly 3 months to deliver and their website claimed less than a week. I wasn't allowed to talk to a supervisor and the customer "service" agent hung up on me. Shameful."
"tHE PRICE WAS RIGHT, THE DELIVERY WAS TIMELY. wHAT MORE COULD i ASK?"
"I recieved a call from home perfect to verify my order and then shipment was immediate. "
"First purchase was great! Shipping was ultra fast so I purchased 3 more items. The second experience was horrible!!!! All items listed as in stock. After I bought them I received an e-mail that one is back ordered, one is shipping from an alternate and distant (prob. China) warehouse and one was in stock. I needed the items ASAP (contractor waiting) so I called to cancel the order the same day. After waiting about 25 min. on hold, the clueless customer service guy said he would cancel my order. I didn't want the one that was in stock because they were going to then charge me shipping that was about the same amount of the purchase. It wasn't worth it. I received an e-mail from them saying I was getting a refund. The next day, I got an e-mail that one item was shipped and one other was on back order. I then received a package with some weird plumbing part that I never ordered and the packing slip said it was one of the items I wanted. I called my credit card and found out they had given me a credit on one item only (the one they claimed to have shipped) and had charged me for the other two that I will never see! Now I am taking it up with my credit card company and I will never do business with them again!!!!!"
"I ordered two Blanco sinks in Cafe Brown. They were very well packaged and arrived in a timely manner. Blanco does an admirable job in packaging their sinks and Home Perfect had the best overall price for these items."
"I purchased a sink, faucet, water dispenser, soap dispenser, sink grids and basket insert from Home Perfect. They are a drop-ship company, meaning you do end up waiting a long time to get everything. It took me 9 weeks to receive all the pieces. So it's not for everyone. But if you're not in a rush, & have the luxury of time, you can save a lot of money. Figure I came out about $500 ahead by ordering through Home Perfect. I really did my homework before placing the order and also read all the reviews about Home Perfect. Many of which were negative. But, I realized 99% of the negative reviews had to do with shipping time. They will quote you 3-4 weeks, and the reality is that it takes as long as they need to fill X number of orders enabling them to purchase from the manufacturer at the price they promise. My items were shipped in original packaging, brand new no seconds."
"Worst service I have ever experienced anywhere. DO NOT USE THIS MERCHANT. Never did get to speak to anyone at this company because they did a great job of being not available. "
"My order was sent on time and in good condition. I am very happy with Home Perfect's service and would tell a friend about them."
"Listen to the other reviewers - we are having the EXACT SAME issues! Ordered three items that were "in stock, and 1-2 days ship". Guess what?? Its been TWO WEEKS and no word from anyone, have sent atleast one email. Like the previous person said, we were charged instantly - and found out immediately after that "the items weren't available in their warehouse". WTF?!!
We do lots of online business every month, and so far this has been the worst. Stay the h3ll away from these guys!
Giving them the benefit of the doubt for now, will update this later to report on how they handle this."