ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2011-10-02

"very happy with service and deliver of my purchase, i will keep buying at home securty store soon, thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

4/5

2011-09-30

"It was good. The instructions for adjustment are not too clear, and the drawings in it are very confusing. I ended up having to do without it, and did it by trail and error. A lot of frustration. Once it works, it's fine so far. We'll see how long can it hold up."


Verified
5/5

2011-09-29

"Great service,got my security system on time and it is a great system!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2011-09-27

"Very Good product, pleased with order!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-09-26

"ORDER from somewhere else. The customer supprt is horrible, I'm trying to return the replacement, which was a remanufactured lock, that they sent and have been on the phone over 2 hours waiting for a RMA number. It took them over 4 weeks to replace the first one. The shipping is not quick and just to talk to someone is worth paying more someplace else."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

4/5

2011-09-25

"Good selection of security system, knowledgeable staff, good service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-09-23

"So far so good. Ask me again after the install."


5/5

2011-09-23

"WIRELESS2000 - RCTD-20U Optex Wireless Alert Driveway Alarm I placed the alarm 8 feet from my front door. I placed it in a hefty ziplock plastic bag to protect it from the rain and snow. Very few false alarms. When a fedx, ups, mailman, deliveryman or anyone makes a delivery the alarm let's me know. Am happy with the product."


Verified
1/5

2011-09-20

"Terrible customer experience. The order processing department refused to ship my order because I had a different billing and shipping address. I received an email instructing me to authorize the shipping address on file with my credit card provider. After doing so, I called in to update the processing department and they still wouldn't ship my order. I'm not sure why wasted my time... After trying to explain that my shipping address has been verified by my bank, the lady I spoke with was both rude and incompetent. I would only use Home Security Store as a last resort... Buyers beware!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2011-09-19

"I have been doing business with Home Security Store for the last 18 months. I have yet to find any better prices on security systems.The order process is easy and usually receive in 4 to 5 days. Have called for tech support twice and has been good. Would recommend others to do your shopping with Home Security Store. Thank you also Steve for your help!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-09-19

"Finding the equipment and information was easy and ordering was simple and inexpensive"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-09-18

"Great web page. I had some issues with the system. I spoke with Trina in Home Security Store customer service and she took immediate care of me. I also called the system manufacturer SkyLink in Canada and they immediately called me back and assisted me. Everyone was very nice to deal with. I would buy from The Security Store again. All in all, a very pleasant experience. Thanks you Trina!

Phil Schneider
Oregon
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

2/5

2011-09-16

"your miss leading saying you send the same day and it takes a week to deliver."


5/5

2011-09-16

"Very pleasant experience. I received my order promptly. VERY NICE CUSTOMER SERVICE. Thank you."


5/5

2011-09-16

"OVERALL, THE HOME SECURITY STORE, RESPONSED TO ORDER QUIETLY AND COST
OF SYSTEM VERY REASONABLE, WILL RECOMMAND TO OUR FAMILY AND FRIENDS.
"