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Product & services pricing
4.03/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.66/5
Customer service:
3.86/5
Return/Replacement policy:
3.67/5

Verified
5/5

2018-02-01

Honest mistake corrected

"I mistakingly forgot to change the amount of occupants staying in a room that I booked through your site. I contacted your site and was blessed to work with Reginette Exume. She responded quickly to my email, and contacted the hotel to amend my booking and to ensure me that my request would still be fulfilled and gave me the new rate of my room. Ms. Exume is definitely an asset to your company. She even called me to discuss the changes that needed to be made so that there was no confusion. If I ever deal with your business again, I hope that I can deal with Ms. Exume again! -David Bagley"


Verified
5/5

2018-02-01

Excellent Service

"HOTEL PLANNER.com was excellent to deal with both in terms of making my reservation and then again when I unfortunately had to cancel. I would not hesitate to use them again. MikeG"


Verified
5/5

2018-02-01

Reginette Exume Review

"Excellent experience! Reginette was on it! All I had to do was ‘follow the yellow brick road’!! Need more specialists like her. "


Verified
5/5

2018-01-31

Great Customer Service

"Reginette was awesome! Her quick response to my request to modify my reservation made the entire booking experience that much easier. "


Verified
5/5

2018-01-30

Thank You

"Dad a death in the family and had to cancel my reservation and they were very helpful in canceling my order and helping me get my refund back with in the next seven days when I need to have another reservation this is the site I will be using again "


Verified
5/5

2018-01-26

Wrong Rate

"Hi, Hotelplanners were awesome, friendly, prompt and very understanding when it came to a recent booking.
Recently, I booked a room for a wedding and didn't see the "code" that was supposed to be used to get a discounted rate at the hotel. After I got the confirmation and saw the error I contacted Hotelplanners.com and was reassured by the reservationist that I'd be contacted by a supervisor the following morning via email.
The protocol was exact and I received an email extending a courtesy of cancelling the reservation so I could rebook again and get the discounted rate. It was a "no hassle" courtesy which saved us a lot of money.
We want to thank Hotelplanners again for the professionalism and personal understanding extended to us. We would definitely use them again!
Sincerely,
Sandy and Scott Nadeau
"

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Verified
5/5

2018-01-22

Great Customer Service

"Reginette was wonderful! Got back to me right away and was more than helpful in correcting my reservation."


Verified
1/5

2018-01-01

lied to.

"i booked a trip to catalonia riviera maya from 12/16 ro 12/23 for 9 people. i was very specific that it was 8 adults and 1 child.i was told the child was free. not the case.itcost me 432.00 extra.what a surprise.iwould like to think i wll get this back before i start to badmouth hotelplanner on line.i can be reached at ****@****. sure hope this gets to the right people as it is the only web address i could find. martin c driscoll bridgton maine. feel free to respond"


Verified
4/5

2018-01-16

Great customer service, prompt and helpful

"I ended up having to cancel my room and they were very helpful and prompt with that. Overall great customer service."


Verified
5/5

2018-01-15

Excellent service

"Made a reservation but had to cancel last minute b/c of bad weather and our tournament had been cancelled. Reginette at HotelPlanner was very responsive and made sure that we got our refund. I would definitely use HotelPlanner.com again. Thank you!!"


Verified
5/5

2018-01-15

Great Experience

"My first experience with HotelPlanner was a good one. After the arrangements were made we noticed that our bed size was incorrect. Reached out to them and was fixed right away.

Will use this site again.
"


Verified
5/5

2018-01-10

Outstanding customer service

"Reginette was excellent and reservation specialist."


Verified
5/5

2018-01-08

HotelPlanner is Great!

"I highly recommend HotelPlanner.com! They made making my reservations easy, and quickly assisted me in tweaking my reservations to suit my particular schedule. They worked with me and the hotel, and responded almost immediately! They are pleasant and friendly, provide personal assistance, and aim to please! Great service. The whole experience was great! No complaints at all!"


Verified
5/5

2018-01-04

Excellent customer service.

"I needed to adjust my reservation and this site was quick in communication and resolution of my problem."

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Verified
5/5

2018-01-03

Excellent Customer Service

"There was a miscommunication when I made our reservation about what type of room we required to meet out needs. Because of this, I had to book a second room when we arrived. When I expressed this concern to Reginette Exume in Customer Service, she refunded the cost of the 2nd hotel room to my account. Mistakes happen but because of their excellent customer service, I would recommend this service to anyone and I will use it again!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges