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Reginette Exume was awesome of working out the situation of the wrong dates booked. However, the site itself needs work.......the wrong dates were not selected but they were booked. "

"I have booked Marriott through hotelplanner.com which was expensive everywhere else.
Website is also very user friendly. Booking steps easy and convenient for booking with only minimum required information. Great!!!"

"Hotelplanner.com always gives the best deals when it comes to booking your vacation! The best part is that it is so easy to use! Their format is simple to follow. Plus their customer service is exceptional! "

"I was booking a hotel block for an upcoming wedding - and this made it so easy! I just plugged in my requirements, and my bids were placed. It would have taken me 10x as long to book by calling each hotel individually.
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"The process was very convenient and easy. Our coordinator Ariel was a huge help with setting up our wedding block and helping us communicate with the hotel! She was very responsive, I felt like all my questions were answered and great at following up! I would definitely recommend this service!"

"I booked a room and couldn't stay at the hotel without a $100.00 cash deposit because I lived in the city I booked the hotel. So I could not stay because all I had money for was the room I booked.So I got ahold of hotelplanner and a couple days later after I emailed them about the situation they emailed me back with a confirmation of a full refund! Hotel planner is a business who definitely wants to satisfy their clients! Thank you so much hotel planner for helping me with this situation!"

"I have never used this service before. Meleni was truely fantastic. She followed through to make sure I got just what I was looking for. I had several emails from her anwering my questions and supplying me with the information I needed.I have booked a block of rooms for my daughters wedding thanks to Meleni's wonderful quidance. She was so friendly on the phone and made me feel comfortable answering my many questions. Thanks Meleni...you're the best. I wish I could get you every time I booked a hotel. Thanks so much for your professionalism.

Barb Kasperek"

"i booked a hotel room via hotel planner. however, our plans changed and i needed to change our reservation plans. i found the staff of hotel planner incredibly helpful in changing our plans. "

"I had accidentally booked a reservation for the wrong weekend. Not only did I incorrectly book but I chose a booking that was non-changable or refundable. I initially attempted to call but could not get through, likely due to time differences, so I wrote an email explaining the situation. I was contacted by HotelPlanner, the person who helped me sincerely made an effort to do something about this mishap. She was understanding, patient and friendly and took care of the situation in about 20 minutes. In addition, I received a response to my email from Reginette within 30 minutes from the time I wrote it. They noted that I had been helped over the phone and confirmed the cancellation. This was my first time ever booking with HotelPlanner, and despite me being unable to rebook my initial reservation, it was a pleasure to experience such quality of service. I also appreciate a company that is willing to do the right thing, even at the expense of loosing a booking. I highly recommend HotelPlanner.com."

"Great customer service, very fast respond and very defective . Great deals . Thank you "

"Our tour group is BIG. We needed a lot of rooms. The local hotels were slow to respond, but in the end, our hotel planner finally found a great opportunity for us. "

"I had the please of working with Reginette. She was awesome and contacted me along every step of the way. Excellent customer services seems rare these days but she definitely displayed it for me. "

"Being able to have one site to book a group made it very convenient. I was able to review the offers, amenities etc., communicate with my group and choose the offer. Saved me time."

"This service is a life saver! I got to set my hotel criteria, they did a focused search, and then I was able to select which hotels to request bids from. My agent provided me a personal recommendation. I was immediately put in contact with the hotel's sales manager, who scheduled a meeting with me and from start to finish, our hotel block was completely organized in 72 hours. "

"Reginette was awesome in helping me regarding a reservation. She quickly responded and resolved the issue. I will use again."