"I attempted to book a hotel room for an upcoming vacation, but due to a glitch in automation, I never received a confirmation and the HotelPlanner.com call line was unable to verify that a reservation was made. I forged ahead and booked another hotel elsewhere. Unfortunately, I wasn't able to contact the manager of the first hotel from the questionable HotelPlanner.com booking, either. Since no charge showed up on my credit card, I had assumed that the reservation was never completed. However, a week later, I received a boilerplate message thanking me for my reservation, addressed from Reginette Exume. I was skeptical that I would be able to send a message to Reginette, but at this point wanting to make sure any existing reservation was cancelled, I replied to her message. I was delighted to learn that Reginette is an actual, responsive person at HotelPlanner.com. She responded swiftly, assured me that she would take responsibility for confirming that my reservation was indeed cancelled, and followed through with professionalism and expertise. 5 stars for Reginette Exume. The automated reservation system needs some work, but the customer service provided on Reginette's end was exceptional and is often undervalued in our newer digital economy."

"I made a mistake in my booking and she made it right without any hassle. Much appreciated"

"I made a mistake on my reservation and they helped me cancel it and waived the cancellation fee for my mistake. Thankful for that"

"I had to follow up with Hotel Planner after a hotel stay for a cheer competition. Reginette was very prompt and responsive in helping out with my needs. She kept in contact and resolved the issue as promised. "

"I reserved non-refundable rooms for some of my guests in a group for a party planned at De Sol Hotel & Spa. One of the guests informed me that they would not be able to attend. understanding that my reservation was non-refundable, i reached out to the hotel and explained my predicament. They were able to negotiate with reservation support on my behalf, and arrange a full refund for me. I truly appreciate this because, it shows that they go above and beyond to please the patrons. "

"I had to cancel an “uncancelable” reservation due to a death in the family and Reginette Exhume was incredibly responsive, kind and efficient. She is what customer service should be. I am sorry to miss the weekend trip that was planned but she made the cancellation quick, easy and even comforting. Thank You!"

"Reginette Exume was very friendly, very prompt and very helpful.
It is great to work with a company that has an outstanding Customer Service base.
Thank you."

"I made hotel arrangements for my boss and other colleague, Reginette was lots of help! I would recommend Reginette and the Hotel Planner site.

Thank you!"

"I have booked a hotel stay for our Hawaii vacation using this site. Unfortunately right before we had to leave for our vacation my daughter got sick and we had to cancel everything. The staff members from HotelPlanner were very understanding of our problem and were very courteous and prompt to issue a refund. Such a Great Service!."

"Reginette Exume was awesome helped and us out! We appreciate your understanding and kindness."

"Great service received by Reginette, very quick and helpful."

"Just to express our appreciation for the care and attention given by Reginette last week . Somehow we managed to nearly book and pay for a hotel some 375 miles from our destination! Thanks to her we finally resolved the problem due to her patience. We will be recommending you all again Ric"

"I reserved the wrong room type and called to see if my error could be fixed. Reginette helped resolve my situation quickly and efficiently. Thanks again! "

"This was my first time using HotelPlanner.com and when I had accidentally booked the wrong dates I thought it would have been my last. My receipt indicated that no cancels, refunds, or changes were allowed. I was so upset, thinking I would lose money having to book another reservation with the correct dates. I realized the error just a few minutes after making the reservation, so I figured I to try to get the dates fixed. So I gave the support number a call and explained the situation. The person I spoke to over the phone, asked for the dates I intended to book the room for and said someone would give me a call the next day. Early the next day I received an email from support, indicating my reservation was updated with the correct dates. I was so relieved and happy they were able to fix my issue. I will definitely use this service again."

"I was automatically booked for a 2nd night by accident and had to ask for a refund. They were very accommodating and granted the refund ASAP."