"She spoke clear English and was very nice and patient."
"She did what she was supposed to do. She nice and polite."
“Hello,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles ”
"We're arriving early for the DNC Convention and we were given excellent service."
"He did a great job answering questions "
“Hello,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles ”
"I called to check on availability and price for out of town guests for a wedding Nov 7-10, 2024. He asked if I was ready to book and I told him I was checking on the availability and price for 5 guests. He said to call back when I was ready to book and hung up on me. We are needing several rooms. Terrible customer service "
“Hello,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles”
"I made a reservation with Jorge at the Hampton Inn in Paris, Illinois for an upcoming reunion. Jorge was efficient, polite and professional"
"I was frantically trying to book a hotel for my family in the Dana Point/Southern California. Because there was a huge kids basketball tournament in the area that weekend, many of the family type rooms were booked. I was devastated. But Joyce was a champion. She hung in there with me, went the extra mile to locate a hotel that fit my space and budget needs. I’ve never experienced that level of service before. Awesome job and many praises for Joyce for going the extra mile to fulfill my needs."
“Greetings,
We appreciate you taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guest. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”
"Manuel was fantastic! Did more than most to assist me in my needs. Outstanding customer service, very friendly, efficient."
"Lauren was quick to solve my challenge. I appreciate her follow through. "
"She was fantastic and 1 call did it all. Great job "
"very good experience with booking our hotel for a family weekend, highly recommend working with Lauren! "
"The hotel was great! What I didntbrealize if when you look for the hotel's phone number you would be directed to a third party sales agency!
It was horrendous trying to get a receipt. I wondered why I would have to pay extra to cancel a hotel reservation and no one spoke English!"
"Able to provide good information and easy transaction "
"Excellent customer service and answered all of my questions promptly!"
"The lady was very nice and polite. Great listener and answered all our questions. Five star for her. "
A rep from HotelPlanner.com, HotelPlanner3, has responded:
“Greetings,
Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great time booking your reservation with our team, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles ”