"There are multiple cracks in one of the seats of the couch , parts were mislabeled and some were missing "
"I ordered 2 tables. All 3 legs are supposed to be marked to match up with corresponding color with the drilled hole sections. First table had the correct 3 coded legs. The other table had 2 of with the same color coding. My husband was able to drill new holes so that we could actually use the incorrect leg, but not everyone would have that ability. For this reason, I can't give it a better review."
"One of two benches ordered was a defective return"
"We were so happy with this piece. ESP since it matches the other one that we had previously purchased. A really nice table. Excellent styling"
"I was afraid that we will be waiting foe our chairs to arrive past due date. However, it wasn't the case:both stands arrived prior to the due date, and both chairs with cushions arrived within five days after Glad that purchased from Houzz."
"Great products, even better customer service. "
"I am pleased with the Houzz shopping experience. Order promptly acknowledged, shipping followed shortly thereafter, goods packed superbly and arrived as promised. Thank you."
"I love the item, but it did arrive with a little chip in the mane (horse's head). Not worth the hassle of returning so I'll live with it. Makes me think twice about buying statues online though.
Shipping and service was good!"
"Bought one Kitchen Stool so we could see the wood color in person (computer colors ****!). Opened the box just enough to see it was the wrong color. Had to pay over $125.00 in shipping for a $325.00 stool. Won't buy from Houzz again."
"First mirror was damaged at some point before getting to us, Houzz swapped it out for us with no problem!"
"Love the chandelier, no issues, arrived in a timely manner, no damage, easy to install. "
"I've had some bad history in buying furniture online, and I had never shopped Houzz before - but they came through with no issues! I did have one question, which was answered very quickly with all the information I needed. My buffet is in great shape, and actually showed up much more quickly than my past experiences with furniture. I will be shopping Houzz when the need comes up in the future! Highly recommend."
"This is my second one. The last one I had for 2 years. I really love the combination of the Avena & Echinops!!"
"Everything is always so easy. Delivery is always quick. What's not to like??"
"Beautiful light fixture but arrived without some screws. Will have to buy more at my local hardware store. Otherwise very pleased. "