"The products I have ordered from this site have been satisfactory! I look up everything on other sites to compare prices and look at reviews, this site is great! It has free shipping too which is awesome and the products got to me in less than a week! I can't vouch for everything the site offers but from what I have bought, its one of the best sites ever!"
"I have ordered a couple of different items from Ice Monkey. The shipping was fast and products were satisfactory. However this last order of binoculars arrived damaged. I emailed them with the complaint and asked about return or refund procedures. They emailed me back and I offered to email them photos of the damaged product. I did so and was promptly refunded the total purchase price the same day and the balance restored to my checking account. Excellent service Ice Monkey. Also was intructed to throw the item away and not to worry about the return....They have definetly earned a satisfied customer and loyal shopper here.
Joe T. Texas"
"I ordered a pair of video sunglasses and they arrived with a spot in the middle of the video...notified icemonkey and they emailed me an RMA (paid postage return), I sent them the glasses and I left my 8 gig Micro SD card in the product...they immediately sent me a new pair of glasses AND also returned my 8 gig card...Thank you icemonkey.com.
I would recommend this seller to ANYONE, and I have on my Facebook page.."
"Ordered three items and it took more than a week for the order to arrive, and when it finally got here we discovered that the order was incomplete. Also, the Apple ear buds did not work and were packaged in a way that they were all kinked up. I've tried e-mailing several times using several different e-mail addresses on their website: No response after several attempts."
"My 1st order with ice monkey and I ordered a watch. Great Deal! When the watch arrived it was not working. Very disappointed. I sent customer service an email and they responded very quickly. They shipped a replacement out the next day. It arrived a few days later working great! Very happy with my purchase."
"Very bad customer service. Paid extra $20 for 3 day select shipping because I needed a cell phone badly (mine broke). Never received shipment. It's been 5-6 business days, and I've emailed them almost every day it was late, with no reply. I just found their phone number ***-***-**** on my statement, because apparently, they can bill me but they can't send me my product or email me back? No answer on the phone either. I filed a claim with my credit card company. UPS also said, the shipping label was printed, but no package was even received yet. It's day 6! Unless they over night ship my products to me and refund my shipping costs, I won't ever shop there again."
"Everything as expected. Ordered new cell phones and they were in perfect working order. No hesitation in purchasing from these folks."
"I can't believe how quickly I got my order. I use several of these "daily deal" sites and none of them have the speed of service that I saw from Ice Monkey. These were my first 2 orders, but they will not be my last. Bravo Zulu!! ^_^"
"I'm very happy to report that ice monkey not only followed through on the return & refund of the item, they also gave me the return shipping label. Since then, I have ordered other items through them & have been very happy. It seems, they are a company that will stand behind their word.
very disappointed. An item I bought is very defective (more than 2 things wrong with it. I emailed them, but have not heard back. I want my full money back or a working piece of equipment."
"high quality merchandise at great prices. Good follow up on orders, I had a problem with the USPS misplacing my merch. anfd they stayed onn it."
"I got my son the t-shirt with the LED lights that react to sound. He plays in a band, and he loves how it reacts to his music. It's a lot of fun.
Ice Monkey customer service is outstanding and I will definitely continue to purchase items from their site!
Thank you very much!"
"Ice Monkey has been absolutely awesome. They are literally the most thorough, thoughtful, and efficient customer service department I have ever dealt with. They get a %110 rating from me!!!"
"I found Ice Monkey to be completely reliable and a great source for bargain priced merchandise. There are no unpleasant "surprises" lurking in the wings.
Along with Daily Steals I highly recommend them~!"
"I purchased an item from them 2 weeks ago. I was not sent an invoice or tracking information, just an order number. I subsequently wanted to return the item (it's a Bluetooth earpiece that does not fit me well) and have e-mailed them multiple times to get the return information (they require a "return authorization number"), but they do not provide this information. I've sent several e-mails and messages directly on their site, but after several days I've heard NOTHING from them. I can not recommend them based on this experience.
Update:
Received a response from the company about a week after inquiry. I was told their server was down (but I did try to phone them but received no response). I was given the necessary info to return the item, therefore they have remedied my problem. Overall experience was not great, but have to change my review based on their correction."
"I've ordered two items from Ice Monkey. The order came very fast, but it was only one item instead of the required two. I contacted them by Email and soon enough they sent me the second one."