"after reading pros and cons about this site i should have listened to the cons i ordered a 700 harmony remote got the item in a timely fashion,...the item was defective i contacted them to get a RMA number....returned the item with a return reciept sent several emails and was suprised that when i found a number to contact them (Isreal) answered then proceded to send me to a phone dump i have not recieved a replacement item or a refund ...its been 4 weeks to date...and still no response "
"Ordered twice from them. First time mp3 player ordered works fine. After that I ordered Logiteck speakers compatible with iPod. iPod connector was (and still) not working. Filled customer support form on the site 3 times (this is the only contact method) - still no reply. Very disappointed."
"i ordered
Hidow Massager Physical Therapy (DIA-SLIMMINGMASSAGER) & Jawbone II bluetooth headset
both of those does not work...bluetooth headset was sent REFURB..when i ordered it i was not told it will be refurb..also i emailed multiple times to get RMA# to return but no email response..FINALLY i have file a compliant at BBB..hope to see if they can help me out... "
"ice monkey is a hit or miss type of site, i ordered 2 logitech speakers from them, one worked fine the other speaker had only one side working, i emailed them a couple of times regarding this issue and never recieved a response.. i am definitely thinking tiwce before purchasing anything else."
"I ordered a nexus one phone from Ice Monkey on 5/27/11. It was delivered on 6/6/11. Not terrible, not fantastic, but I got a good price on the phone and it came as advertised. New, in the box, and with all accessories.
When I hadn't received a shipment confirmation e-mail, I e-mailed customer service and received a prompt reply.
Overall, I'm satisfied and in the future I'll be prepared to wait a bit, but not terribly long. I did choose the free shipping option, and the fact that they have that is a plus."
"Excellent Customer Service. The product wasn't working as expected so a refund was issued. Everyone was very friendly and very prompt! I will definitely be shopping with icemonkey again strictly due to excellent customer service."
"I bought a camera pen from Ice Monkey.
everything works fine but some of these reviews worry me
nor did i receive any other contact than my invoice number
shipping was fast for free shipping last time i used free shipping it took almost 6 weeks this took just less than 2
I contacted them a week ago to hear there response to bad reviews. they do have good deals but I am reluctant to order again based on some of these reviews.
broken equipment should be seen easily and should not be sent, improper packaging is another which should not be over looked and based on these reviews they may blame that on a computer error as well"
"I love This site the customer service is top notch I buy stuff here on a weekly basis a always get my stuff quickly..
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"I ordered an mp3 player from this place thinking it was going to be like the Ipod Nano 6th generation that was advertised on the site. After I made the purchase, I was sent an email saying that I would receive a tracking number within 24-48 hours. I didn't end up getting this number till after about 3 weeks of constantly emailing them and not getting a reply. Then after threatening to report to Paypal how I didn't receive my order, they finally responded to my emails, told me some b.s. story about how there was a glitch in the system and sent me the mp3 player. Now when I received the order, it came in a broken case with a paper of instructions for an iPod nano (not the one I ordered). Honestly this thing was like the ghetto itouch. The touch screen barely worked, the quality of the music was insulting oh and get this, the power button to turn it on was the same as the button to put it on hold. That means after not touching it for 30 seconds it locked up so you would have to turn it off and wait a minute for it to start up again in order to change the song. So I emailed icemonkey, beat up the mp3 player a little more to make the damages look worse and demanded a refund. I sent them all the info they needed and I have yet to get my money back for their sad excuse for an iPod. Don't trust this site. It's run by a bunch of crooks from Chinatown."
"I'd been looking for a Panasonic Lumix camera at a decent price for some time... The Lumix shipped fast and is everything I expected. I have a pro photographer friend who told me these are the point-and-shoot preferred by pros; and now I know why. Easy to use, yet loaded with features. Oh, and it takes a good pic too!"
"Order was filled within two weeks of ordering. Returned product for refund. USPS confirmed delivery over two weeks ago. No response from repeated emails to customer service. No refund as of yet. No phone number to follow up. Buyers beware!
Updated: The day I posted this review (4/27), the refund was issued."
"I bought a watch from this site. It didn't work properly. They asked me to return it, I did, and received a full PayPal refund as soon as they received it."
"Ordered from Ice Monkey on March 27. 2011 and I still have not received my order. I emailed them and they were quick to respond saying there was a "glitch" with my order and they fixed it. I was supposed to receive tracking information ASAP. I still have not received tracking information and my emails have gone un-answered. Filed a dispute with my credit card company. Wish I would have checked reviews first."
"The product I ordered was defective; several of the supplied AAA batteries were leaking and unusable. I contacted Ice Monkey to request a postage-paid label so that I could return the item. Ice Monkey responded quickly, apologized for the poor quality of the merchandise, informed me that I did not have to return it (a trip to the post office averted!) and credited my charge card for the full amount. I could not ask more of any retailer than to timely fix a problem that has arisen."
"I LOVE this place. I received my items in no time even with free shipping. The items ordered were of much higher quality than I expected. A wonderful place to buy expensive presents for a MAJOR BARGIN!!! They have a customer for life with me!!!"