"Love the 2 Augen NBA7400A 7” Netbooks that i ordered.Very good company to work with.Answered all my emails & Questions"

"Really great service, response was great everytime I sent a email I got one right back Great job"

"ordered a logitech harmony remote, got the order confirmation email, said 24-48 hrs for tracking... waited a month, no tracking, tried emailing, nothing until 3 emails later...Im wondering why it seems EVERYONES orders had a "glitch", waited 2 more weeks, filed a paypal claim, they magically produced a tracking number saying delivered. I asked them to follow up and file a claim with USPS, no response... Why am I responsible for the package if I wasnt sent the tracking so I could plan to expect it for delivery on a certain day?

Update 8/12: got an email from a CSR apologizing, and only offering a $5 store credit for the "inconvenience"..."

"Black Diamond Heart Pendant with chain, silver"

"I ordered a telephone from Ice Monkey. After I received it I relized that you could no just plug it into the a wall jack to make it work. I sent four emails to ice monkey requesting a RMA number before I finally got a return email. I sent the phone back on June 18th. I followed their instructions and I still have not gotten my refund.

UPDATE: since this post the issue has been resolved!!! I received my refund."

"I purchased a waterproof mp3 player. It was an open box item, (never mentioned in ads) and came in 4 plastic bags. I discovered the USB wire was frayed making the item useless, since it wouldn't charge nor connect to the PC. I emailed Ice monkey 3 times and never was able to get the needed RMA Nbr in order to return. So now I am out of the 20 bucks spent. Zero customer service, a total sham.

I have been contacted after posting the review and have Been sent required info. I will keep all posted as the process transpires."

"are the items sold from Ice Monkey used? because i ordered a Logitech wireless keyboard, mouse and speaker set and the box with ripped to, taped, and cut up everywhere. never order from here. you will greatly regret it. the reviews that say this place is awesome with great service and quality products are probably people that work for that place. DO NOT PURCHASE FROM ICE MONKEY."

"Although the item that I bought from Ice Monkey was a piece of junk and had to be returned (mostly my own fault of purchasing it), the customer service was excellent. I always got prompt, clear and concise replies to my emails and the return process was almost seamless. Keep up the great work Ice Monkey!"

"i recently bought a webcam from Icemonkey.com for $6.99, great deal right? I ordered it on July 13th and got it on the 18th. i was happy to get it so quickly!! i set it up on my laptop which it fit the way i wanted it too!! got the software loaded and went to try it out on skype and skype wouldnt reccognize it, i tried downloaded other drivers from the brands website and none of them work, i think because none of them were compatible with windows 7. i contacted ice monkey about the problem and they responded quickly and refunded my money, even though it didnt work, i still will order from them again!!"

"Hi I ordered and paid for three items (logitech harmony remote, three audio cables, and a talking pedometer) I placed the order on 6/24/11 and I have not received any of the items. They have returned none of my three or four e mails for an update. sincerely David S I have heard back from emma @ ice monkey and i feel like they are getting my orders fixed. THANKS EMMA david s"

"Ordered a ring for $24.99 on 06-15-11. It was shipped out on 06-16-11. I tracked the package to Bridgewater, NJ. On 07-06-11, I emailed them and they responded that my account shows a NJ address and asked if I had my order sent to someone in NJ. I responded that I live in Texas, don't know anyone in NJ and that I had checked my account and both the billing and shipping address were addresses in TX. As of today 07-11-11, no response. And now when you click on the link to "contact us", it says the link is outdated. They don't list a phone number anywhere on their site. I emailed them again today asking for a refund. Let's see what happens. But I will never order from them again!!!"

"This is my review as of July 2 2011. So far my experience with icemonkey.com has been horrid. This is literally the worst experience I have had since the 90s with ecommerce. Someone is actually processing these guys credit card orders?

I ordered a HP photosmart M537 from them for 29.99 shipped. After 3 days I was wondering where my order was..no tracking number was sent, status was never updated from 'processing,' then voila, I received my order.

The camera was in a manilla envelope, with a laniard, usb cable, and instructions, absolutely no packing aside from the 1/16" bubble mailer. The 3.99 shipped camera case from amazon can withstand an earthquake with their packaging but this...well it would be a miracle if it didn't damage a CAMERA (PRECISION DEVICE) during shipment. (UPDATE* I changed shipping rating on reseller reports to "fair" ONLY because they did pay for return UPS shipping).

Obviously this was not a new item (or even refurbished), it was loose in a plastic bag, absolutely no oem box or packing on the camera. Nowhere on the website does it list "refurbished"
or "used and completely sh*t quality". THE LENSE WAS BROKE, You could see the camera had been TURNED On, the lens extended, then dropped on cement. The whole lens unit wobbles and does not zoom properly.

I don't know what I was thinking ordering from this company...they don't even have a phone number. This board is riddled with bad reviews.

I emailed them Sat July 2 about the broken cam..they are probably out of the office until July 5th. I am going to wait 48 hours after July 5th, attempt to contact them again, then file for a chargeback. This camera is 100% garbage along with their joke of "packaging" they choose.

Normally I wouldn't care, I would wait for their response before writing a bad review. But they failed in every aspect. The camera was used#1, broken- wasn't a manufactures defect #2, it was false advertising #3, and clearly damaged #4, what do they think no one will do anything about receiving broken merchandise?

UPDATE:

Contact was made July 5th in response to my e-mail (or my review here ;).

They provided me with a postage paid UPS return label. I am only about 15mi away from them, so within a few days, I had a full refund in my account (I guess a replacement was not available).



Other than that, I have to say, I am satisfied with my RETURN experience. I don't know if I will be back (unless they have a real good steal) in which case I would take the chance to order again.

No risk really...so they messed up a littl,e but they made it TOTALLY right. That is what makes a good company. A lot of companies would atleast make you PAY for return shipping...

NOTE TO SELLER:
I suggest you spend an exrta 50c per customer though and ATLEAST use some bubble wrap. It would have been a miracle if my camera arrived unharmed considering it was shipped loose in a crappy bubble wrapper nothing whatso ever besides 1/32 of bubble wrap seperating the camera from death.

****NOTE ABOUT A GREAT CUSTOMER SERVICE REP THERE: I put that I would be "SOMEWHAT LIKELY" to shop there again. This is becuase of 1 person...
She is named Leah and is an asset to the company. I was set on steering WIDE & CLEAR away from this company, but after Leah delt with me both on the telephone (she called) & through e-mail (literally instant responses every time). If I shop there again, it is only because she is there and I do not feel completely helpless ordering from a company whos first impression is that they do not want to deal with customers (no contact tele #).

She deserves a raise or something..god only knows how many accounts she has saved with the shanigans they pull at the fullfillment warehouse.

In my opinion you guys would gain a lot of business paying someone to answer the phones, even if it was just to take a message down for the boss or something. It is kinda scary ordering from a company with no telephone number... the only thing protecting you is your visa chargeback power ;)

"

"I ordered 2 wireless routers from Ice Monkey and both of them arrived without the antenna. I initially had trouble trying to resolve this issue with Ice Monkey. They finally issued a prepaid shipping label and RMA to return them. After return, they promptly refunded money to my PayPal account.

They have a Reputation Manager that contacted me after I had returned the routers and had posted a negative review on this site. I was surprised at her willingness to listen to my complaints and she ensured me that she would talk to the Ice Monkey Customer Care group about the issues. I am satisfied with the final outcome and will purchase from them again."

"First time order with Ice Monkey. I buy alot online and prompt shipment, timely communication, and effective problem resolution very important. They were courteous and helpful throughout, with unprecedented follow-up to resolve my problem. I would definitely buy from Ice Monkey again and highly recommend to others."

"I absolutely love ice monkey! They have a great range of products that change regularly so you can always find a good deal. Their customer service is tops. Very willing to make the customer happy. I hope they stick around for a long time."