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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2013-05-28

"We called in the order and they knew what we needed and had it here in just a few days."


Verified
5/5

2013-05-28

"Our sales rep took a lot of time and ensured I received the correct product."


Verified
5/5

2013-05-28

"This is my second purchase for a different item, seems with some new prooducts we will be using i'll be doing frequent orders. I do appreciate the personal touch you all do once the order is place.
Thank you!
"

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Verified
5/5

2013-05-28

"I placed an order online, an agent called me to confirm my order, asked a few questions to be sure I was ordered the correct ink, etc. Items arrived in a timely manner."


Verified
5/5

2013-05-28

"Very quick order process. Thank you."


Verified
5/5

2013-05-28

"Representative well informed and helpful."


Verified
5/5

2013-05-28

"As usual, the service provided by ID Wholesaler was awesome. Blair (Sales Representative) is always very helpful in placing orders and/or providing service. He also follows up to see that the products arrive and are working and to see if I need anything further. The card printer and supplies were ordered on May 20th and received on May 22nd. I appreciate the excellent service I receive. "


Verified
5/5

2013-05-28

"I really appreciate the fast service I always receive from your company. I have only ordered from here twice but I always get what I want and your reps complete a follow up call about customer satisfaction. I have recommended you to others in need of the items you sell as well as will continue to use your company for future items our business may need."


Verified
5/5

2013-05-28

"Always a smooth transaction with this company."


Verified
5/5

2013-05-28

"Jake was extremely helpful in guiding me in the right direction about which ID maker was the right one for our school! It was easy to set up and is working great! "


Verified
5/5

2013-05-28

"ID Wholesaler is an exellent place to shop for your needs.
i have purchased from ID Wholeser on 2 ocasions and they
have exellent service and they saved me almost 50% from
my other supplier.they follow up on the purchase you made and make sure you are 100% satisfied.
thank you ID WHolesaler.
"


Verified
5/5

2013-05-28

"The technician who taught me on the working process of the machine was very patient and professional in taking me through the process of producing the printed cards. Though am still learning but i believe i have a good start. "

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Pricing of products and services
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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges
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Verified
4/5

2013-05-28

"Best order processing out there."


Verified
1/5

2013-05-27

"We paid over $40.00 shipping for two fargo tapes and they are not here yet. Why do you not use the post office to ship as it is much less
expensive and they pick up the same as Fedx or UPS and are just as fast.
Its important to save your customers money.

Al Moore
"


Rep reply posted 2013-05-28
A rep from ID Wholesaler, idwholesaler, has responded:

“Hello Al,

Thank you for taking the time to provide feedback on your recent experience with ID Wholesaler.

We understand that your business is located in Alaska, and the logistical challenges that come with that. To help save our customers money, we have a partnership with UPS that allows us to offer free ground shipping to the contiguous US on orders over $100. Unfortunately, Alaska is a bit of an anomaly.

You placed your order on May 20th, selecting UPS ground shipping at $35.41 to Alaska. Your order shipped the same day via UPS ground and is scheduled to arrive today. With the Holiday, that is the standard 5 day UPS ground delivery time.

We apologize for the inconvenience and sincerely appreciate your business.

Kind regards,
ID Wholesaler Customer Service”


Verified
4/5

2013-05-27

"We've yet to receive our final package due to a UPS mistake, but everything we've received so far is good product."