ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-09-15

Superb service

"From ordering to delivery, kept in the loop. Great service. Shame we can't offer the same in this country!!! Definitely recommend. Our second time ordering. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-12

Multi Newport Rug

"Absolutely thrilled with my rug and its quality, which I have to say arrived well on time.
Your service and products are great and I will happily recommend your company.


"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-11

Great service

"The rug arrived a day early, which was a pleasant surprise and was just what I wanted. It was a good price and really enhances my room."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-11

Excellent service and products

"Very happy with rugs.co.uk. Love the 3 mats, good quality and timely delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-10

Rug

"Easy to navigate website. Lots of different rugs to choose from. I have gone for an oval one as it looks lovely in picture."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-09-09

great overall experience

"great rug at a great price, looks exactly like the picture and was delivered promptly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-04

Really impressed

"Delivery was straightforward. The rug had a few lumps and bumps initially but settled down in a few days. The quality is really impressive - it looks much more expensive than it cost - a number of friends have commented on how good it looks. Looking for a runner now."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-04

Very satisfied

"Great choice on the website. Very fast delivery. Came exactly as expected. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-04

Good

"Came very promptly
Nice quality
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-09-04

Pink

"Great easy to use site lots great deals "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-09-02

Awful quality

"Spending £89 on a small rug I would have expected it to have been very good quality. It looks very cheap and was faults round the edge with long loose threads and black thread bound into the edge of the rug (the rug is pink and beige). It is totally unusable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-01

loving my new rug

"I spotted this rug on the net. Found it at a great price at Rugs.co.uk. The delivery was very quick and customer services great. Seeing that the rug was being delivered from the USA i contacted them asking about import duty (nothing to pay! they take care of everything). My rug is now in place in my office and it looks even better in real. I would definitely recommend them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-08-31

Rug

"Delighted with the rug delivered on time"

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2024-08-30

Disappointed

"First Update was a little deceptive. Text message received to state the item was due to be delivered earlier than expected. I was very pleased and rushed home however when I checked my emails for further details it appears that would only be the case if I lived in the US. I bought from the company because it indicated that they were UK based so I can only describe myself as disappointed.
Rug has not arrived yet but I have my fingers crossed.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-08-30

Perfect

"Very easy to order, the hardest bit is choosing. Good range of sizes and colours. Delivery was spot on. Can reccomend this company 100%."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process