"I have been very happy with customer service & the quick response for my return"
"I’ve bought 6 flower girl dresses this year for two weddings, one bridesmaid dress, and two junior bridesmaid dresses. Now I’m shopping for a prom dress. I love knowing I can go to one website and find exactly what I need. I’ve had to make two returns due to sizing and this was fast and customer service was always very helpful."
"My first dress is beautiful though I had to have taken in just a bit, my second purchase was perfect in size, length and color, my husband loved it. Shipping on this dress was a bit delayed (don't know why) but I received it before my event. I am waiting on my third dress which I bought as Final Sale but I received a 10.00 coupon so I couldn't resist the beauty and elegance of it. I paid a fourth or less of what it would have cost me in the States and I am sure the quality will be awesome since I have bought from this store before. This is my third purchase in less than 3 months, I'll just save this one for my next special event. I have also saved in my computer a few pictures of formal dresses just in case my son decides to marry later on I won't have to worry about looking for the right dress. I love this store!!!"
"I ordered a tea length dress for my daughter's wedding. I ordered my usual size 16 (I'm 5'2", 165 lbs, bust 40", waist 36", hips 45") and it fit perfectly. It was also very lightweight, which was great for Palm Springs. The only drawback was that it took roughly 6 weeks to arrive, so if you make a choice for a planned event, it's best to order early. "
"I have 2 weddings coming this year in 2 different seasons. My sister-in-law told me where she got her dress for her daughter's wedding. So I learned about JJshouse via word of mouth. I ordered a bunch of swatches of fabric for one wedding and a dress for another. The dress I ordered was just gorgeous. I felt it was well made and I have made clothes myself. I really like the gold lace over a dark navy dress. Only problem was that the waist was too tight, length too long and I am short-waisted so my waist did not line up with the waist of the dress. Because of the way the lace is sewed over the side seems I could not easily fix the waist. I learned about custom sizing and I will likely order the dress that way. In addition to general measurements I can provide specific measurements concerning the distance from my collarbone to my waist so the height of the torso of the dress can be adjusted.
So the 5 stars are for the quality of the garment I received but also the return process was easy. Within the 14 days I requested a return and I got an immediate email with a printable UPS return label. They did charge me an extra $8 or so to return the dress which came off what they owed me. The other thing was the help I got through the chat when I had questions and concerns. I believe there is a real person who knows the JJ Business answering questions. That was so helpful.
Since then, I have not reorder this dress but I ordered another dress of the other wedding and I anticipate it coming in a couple of days. I did custom order that dress and I hope it fits!!"
"I ordered 2 bridesmaid dresses which both arrived in beautiful spa color, very sturdy structure and construction, and Perfect length and fit. I would recommend them to any bride looking for bridesmaid dresses. It's. This is really a great choice and I did not expect them to be so nice."
"Dress came early, and looked just like the picture, I tried it in and I absolutely love it."
"I’ve ordered mainly swatches, but have seen the quality of the dresses in person and it’s great! Sizing can be off with some certain dresses but exchange is made easy. "
"The prices are reasonable and the dress is good quality."
"I have had great experience with JJ's house. I received many compliments when i wore my dress in Sedona. I ordered two more dresses. Customer service is also really good. They reply really quick."
"JJsHouse is easy to work with, excellent quality and good prices. I paid the $20 for custom sizing and it was definitely worth it! No need for alterations."
"This is my second time ordering the same dress different color since my first dress sent was the wrong color. Unfortunately, I wasn’t able to use my $30 off coupon JJ house sent me. There are too many stipulations and the shipping price is extremely high. "
"I had to return a dress because the color wasn’t what I thought. The customer service was easy to communicate with and processed the refund promptly. I wouldn’t hesitate to order again."
"excellent！I will use it next time！"
"It was very beautiful and perfectly sized. "