ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.42/5
Chance of future purchase:
4.49/5
Shipping & packaging:
4.10/5
Customer service:
4.43/5
Return/Replacement policy:
4.25/5

Verified
5/5

2022-04-01

Excellent customer service and great dress construction and quality!

"My first dress is beautiful though I had to have taken in just a bit, my second purchase was perfect in size, length and color, my husband loved it. Shipping on this dress was a bit delayed (don't know why) but I received it before my event. I am waiting on my third dress which I bought as Final Sale but I received a 10.00 coupon so I couldn't resist the beauty and elegance of it. I paid a fourth or less of what it would have cost me in the States and I am sure the quality will be awesome since I have bought from this store before. This is my third purchase in less than 3 months, I'll just save this one for my next special event. I have also saved in my computer a few pictures of formal dresses just in case my son decides to marry later on I won't have to worry about looking for the right dress. I love this store!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-03-31

Beautiful mother of the bride dress

"I ordered a tea length dress for my daughter's wedding. I ordered my usual size 16 (I'm 5'2", 165 lbs, bust 40", waist 36", hips 45") and it fit perfectly. It was also very lightweight, which was great for Palm Springs. The only drawback was that it took roughly 6 weeks to arrive, so if you make a choice for a planned event, it's best to order early. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-31

JJsHouse Purchase and Return

"I have 2 weddings coming this year in 2 different seasons. My sister-in-law told me where she got her dress for her daughter's wedding. So I learned about JJshouse via word of mouth. I ordered a bunch of swatches of fabric for one wedding and a dress for another. The dress I ordered was just gorgeous. I felt it was well made and I have made clothes myself. I really like the gold lace over a dark navy dress. Only problem was that the waist was too tight, length too long and I am short-waisted so my waist did not line up with the waist of the dress. Because of the way the lace is sewed over the side seems I could not easily fix the waist. I learned about custom sizing and I will likely order the dress that way. In addition to general measurements I can provide specific measurements concerning the distance from my collarbone to my waist so the height of the torso of the dress can be adjusted.

So the 5 stars are for the quality of the garment I received but also the return process was easy. Within the 14 days I requested a return and I got an immediate email with a printable UPS return label. They did charge me an extra $8 or so to return the dress which came off what they owed me. The other thing was the help I got through the chat when I had questions and concerns. I believe there is a real person who knows the JJ Business answering questions. That was so helpful.

Since then, I have not reorder this dress but I ordered another dress of the other wedding and I anticipate it coming in a couple of days. I did custom order that dress and I hope it fits!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-30

Surprisingly great quality! OK

"I ordered 2 bridesmaid dresses which both arrived in beautiful spa color, very sturdy structure and construction, and Perfect length and fit. I would recommend them to any bride looking for bridesmaid dresses. It's. This is really a great choice and I did not expect them to be so nice."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-30

Mother of the Bride dress

"Dress came early, and looked just like the picture, I tried it in and I absolutely love it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-03-30

Great company!

"I’ve ordered mainly swatches, but have seen the quality of the dresses in person and it’s great! Sizing can be off with some certain dresses but exchange is made easy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-03-30

Great dress at a reasonable price!

"The prices are reasonable and the dress is good quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-30

Beautiful Dress

"I have had great experience with JJ's house. I received many compliments when i wore my dress in Sedona. I ordered two more dresses. Customer service is also really good. They reply really quick."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-30

Awesome

"JJsHouse is easy to work with, excellent quality and good prices. I paid the $20 for custom sizing and it was definitely worth it! No need for alterations."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-03-30

So so

"This is my second time ordering the same dress different color since my first dress sent was the wrong color. Unfortunately, I wasn’t able to use my $30 off coupon JJ house sent me. There are too many stipulations and the shipping price is extremely high. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-30

Great Customer Service

"I had to return a dress because the color wasn’t what I thought. The customer service was easy to communicate with and processed the refund promptly. I wouldn’t hesitate to order again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-23

good

"excellent!I will use it next time!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-03-22

Great dress

"It was very beautiful and perfectly sized. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-03-21

Scam

"They are scamming people for money. They refuse to give refunds no matter what. They have terrible customer service. I want to cancel my order before even receiving it, before it even ships, and they want to give me only partial refund. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-03-26
A rep from JJsHouse.com, JJsHouse, has responded:

“Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.”


Verified
5/5

2021-12-12

Amazing service

"Everything I ordered came in on time and was great quality. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges