ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2022-08-08

Service/quality

"Always great to deal with. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-08-08

Great made better!

"Everything I ordered came on time and fit perfectly. Made my 16 year old Harley look even better. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-08-08

Order arrived quickly.

"Great parts and a good price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-08-08

Almost impossible to get to talk to a human!!!!!

"Bonnie sold me the wrong part after I asked if it would fix my brake light problem. It also took almost 10 days to receive the "wrong" part. Now I'm waiting on the correct part! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-08-08

"Horrible i make a order part never arrive wait for more than a month so I canceled bad experience "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-08-08

I get my parts always on time.

"I get my parts always on time. Great customer service. Quality parts. Great customer service. Always been satisfied with everything I have gotten from them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2022-08-07

Parts order

"I expected them to ship quicker, the parts all arrived finally, one package was mangled and a part was missing, the mailman found it and delivered it on Saturday, mission complete!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-08-07

Bad experience but still hope for better

"For the second time I purchased 3 tires at once. For the second time, 2 weeks after I placed the order, I am still waiting for them. Tracking the package, I see my tires being stuck in BLOOMINGTON, CA for the last week. I'll keep calling..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-08-07

Exactly what I needed

"Part described as needed and fit as expected. Glad it got here a day earlier than it said too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-08-07

Great experience

"Product fit perfectly with a fair price and arrived promptly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-08-07

Great

"Great store fast delivery"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2022-08-07

Send information when a part is not in shipment.

"Order parts from J&P for a long time."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-08-07

Fast and Quality

"Excellent turn around time, ease of access and quality parts!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2022-08-07

J and P did an amazing job getting it shipped very quickly, it was UPS that messed up

"UPS still has not released my tire. Shipped it to my old city 2000 kms away. Talked to 4 people for a total of 5 hours and they still cant sort it out. Do not use their app. It was garbage 12 years ago and it is still garbage today. Would not let me pay my duty on the app. Would not let me change my choice drop off from 12 yrs ago. I deleted app and they still shipped it to my old city for holding still after talking to 3 different people and paying my duty. I was assured it would get sent to my purchase address. Still no delivery two weeks later. J and P should reconsider who they deal with. I buy parts from FUEL MOTO and they use FED EX with very fast shipping and no hassle."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-08-07

Satisfied

"Never had a bad experience "