"Ordered a full oil change kit for my bike. Waited 3 days for a shipping notice. Called company. Said it was out of stock and not sure how the website even let me order. Thankfully I was able to to find whole kit locally and get to my charity ride for the weekend. "
"Items that are in stock ship rapidly and do not hold up your favorite project. Good quality for the dollars spent."
"Printing a shipping label and getting a product in the mail are two different things. My order took four business days to leave the warehouse for no apparent reason. Took two weeks from the day my order was placed to having it in my hands. Time is money guys. Next time I'll pay the dealership for my parts and be on the road next day. Pretty disappointing."
"Third Shinko I've purchased from jo cycle. Never disappointed"
"Happy with the product, price, and shipping. "
"Timely delivery and good pricing"
"Verry good service received part in good time"
"I was in need of a motor mount for my dyna I purchased and checked out. The item showed to be in stock but after receiving a confirmation email the seller canceled my order then refunded my payment. I tried to place a second order for the same items but with a different form of payment only for it to be canceled and refunded once again. So I called to speak with someone about the issue but I wasn’t given a clear answer on why both of my orders had been canceled. "
"Wouldn't let me cancel an order 20 min after I made the order. Then when I emailed them about it they waited till it was pending shipping and then they "couldn't" cancel it"
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Very good service and speedy delivery."
"Title says it all. I received, in a timely manner, a good product and it was a good price. I always check with J&P when I need motorcycle items."
"I just ordered a few small items, they were in stock and shipped fast and packaging was great."
"Had to chat with customer service several times for a simple issue, cancel a portion of my order. First rep didn’t do it right according to the second rep. Second rep says he cancelled it but yet a week later still no confirmation email or refund. Now I get to call them again…"
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Got the right part on time
Only glitch was promotion code entered but did not credit "
"Quality products & Quick Delivery "
A rep from J&P Cycles, JPCyclesKE, has responded:
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”