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Product & services pricing
4.26/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.89/5
Customer service:
3.97/5
Return/Replacement policy:
3.80/5

Verified
5/5

2022-05-17

Good job

"I got what I needed. Thanks. "

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Verified
5/5

2022-05-17

Leather jacket

"Jacket did fit correctly sent back for full refund no question asked great service."

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Verified
5/5

2021-04-06

Order items, delivered fast

"Found items with ease,online ordered shipped in three days."

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Rep reply posted 2021-04-06
A rep from J&P Cycles, JPCyclesAA, has responded:

“We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customers shopping experience. J&P Cycles is committed to bringing our riders the best customer service and a vast array of options. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-05-17

Quick delivery

"Ordered several times in the past couple weeks, parts come in a couple days. Ty. "

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Verified
5/5

2022-05-17

Fast shipping

"Good tires and fast shipping, and best price "


Verified
5/5

2022-05-17

Motorcycle Tire

"J&P is awesome.......I contacted a shop to replace my front tire and they stated the tire was on back order until May 22, more than two weeks out at the time. I googled the tire size and J&P came ip and I received my tire within three days‼️"

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Verified
5/5

2022-05-17

Very responsive customer service

"I had an issue with my order and customer service was very attentive and answered my concerns"


Verified
5/5

2022-05-17

Great Service

"Parts were excellent quality, priced extremely well, and the entire service and delivery was fantastic!"

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Verified
4/5

2022-05-17

Lights

"The lights fit and work great. The only reason it's a 4 star rating instead if a 5 star rating is because the lights do not have the quick connection tabs that are on the Harley Davidson original equipment.
"

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Verified
5/5

2022-05-17

Satisfaction Guarantee

"Always satisfied with the item I buy from J&P Cycles. Fast shipping, easy checkout. Website easy to navigate."

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Verified
4/5

2022-05-17

Slow shipping but overall good experience.

"Good overall experience but slow shipping sometimes."

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Verified
4/5

2022-05-17

good getting better

"I have both antique and late model motorcycles. J&P has a very good selection of name brand late motorcycle parts and assessories. Historically their antique bike parts were contained in a quick reference antique bike catalog but now (parts) are intertwined with the on-line catalog for ALL parts. I miss J&P's paper catalogs and sale flyers. I tend to ignore the on-line sale flyers. Shipping is always good and prices fair to good. Customer Service has been great. "

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Verified
5/5

2022-05-17

Always the best

"Everytime I order something from they it arrives on time and is a quality product"

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Verified
1/5

2022-05-17

Shipping & My Product Looked Used!

"I bought Vance & Hines exhaust off of them a couple months ago I called and complained saying that the pipes look to used and they were falling apart they told me nothing they can do about it same as Vance and Hines. Then I tried to give them a shot again and bought a programmer and the shipping was a two-day free one due to the fact I paid a yearly subscription for it.

The package ended up arriving in 4 days the guy I talked to on the phone told me I was not eligible for the 2-day free shipping even though I was and I'm still waiting for my in-house credit that I was supposed to receive 3 months ago
"

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Rep reply posted 2022-05-17
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-05-17

Perfect transaction!

"Great packaging, fast shipping!!!"