"The parts specialist I spoke to wasn’t such a specialist but the lady I talked to for my return was super nice and made my return transaction smooth and received it in less than a week. I’ll be shopping with them again because it was just bad communication. Shipping was quick and quality. "
"it has been 3 weeks and still have not recieved my order or had any updates on progress."
"Received my street glide speakers and delivery was excellent. This company has all the great products for my Harley."
"Correct parts that fit my softail std"
"Great experience Al the way "
"The website was helpful and found the headlamp I wanted. Shipping was a day earlier than they said and installation was simple. Great experience! Thank you!!"
"parts were missing from my order. I contacted customer service but they never replied."
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Great will definitely be buying more products!"
"I ordered 3 items on same order which were completely reliant on one another to work properly, with the intention that all would arrive at same time for install. They did not arrive together but rather staggered over a week. J P Cycle needs to work on logistics.
"
“Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers. We have multiple warehouse. If an item or items is not in stock in one warehouse it will ship from different warehouse. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Mufflers were missing Pain in the **** to return had to package and ship back before the new order would be sent out. "
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"While the part I ordered didn't work out for what I needed, the return process was easy and there were no issues with ordering, receiving, or returning said part. Will certainly continue to give J & P my business. "
"Easy, reasonably priced, it went well."
"Great selection of parts and accessories, decent prices, and awesome customer service. "
"After placing my order over 3 weeks ago. My items haven’t even shipped yet. Customer service team has been no help. I’ve been told to wait till “tomorrow” wait till “next week”. I’ve emailed and had no response. When I do get a response the message is so generic it doesn’t answer my questions. "
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"I’m sick and tired of ordering an item that is in stock at multiple locations only to be told once I’ve paid that some items are out of stock and as I’m international will only ship complete order"
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
A rep from J&P Cycles, JPCyclesKE, has responded:
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”