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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
2/5

2022-04-02

Shipping

"I ordered master cylinder rebuild kits and ended up cancelling the order after a week and a half to them still not being shipped. Normally shipping is super quick but this was ridiculous."

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Rep reply posted 2022-04-12
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-04-02

Perfect!

"Great product, arrived on time."

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Verified
5/5

2022-04-02

Exactly as described and arrived on time.

"Would shop there again and highly recommend. "

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Verified
5/5

2022-04-02

Fast shipping

"Great experience great prices"


Verified
5/5

2022-04-02

SPRINGS HERE LETS RIDE

"Everythings awesome all parts in great shape all correct n excact of what i order.thankyou JnP."

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Verified
1/5

2022-04-02

There is no live chat like before

"I want to ask someone about items like before there is live chat
But now is bad
I am thinking to buy all my shipment from any company
"

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Rep reply posted 2022-04-12
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
4/5

2022-04-02

Woody

"Dealing with J&P is always good
I do wish they still offered catalogs and offered tech advice over the phone.
"


Verified
5/5

2022-04-02

Fast shipping

"Good quality parts and fast shipping "

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Verified
5/5

2022-04-02

Excellent, however better instructions would be helpful

"Installing this bracket was fairly straightforward, after I finally figured out the correct positioning. It would have been easier and quicker if the instructions were better. From the small black & white photos in the instructions, I found it difficult to determine proper orientation of the bracket. Other than the that the bracket works and will greatly assist me in keeping the tour pack open when I have my luggage strapped to the luggage rack. J & P needs to improve the packaging and shipping of this item. Because the item was poorly packed the clam shell package came open during shipping and because of a small slit in the shipping box about half of the screws and washers were lost. The lady I spoke with at J & P was outstanding, as we worked out a discount on the item and I purchased the lost items at a local hardware store. "

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Verified
5/5

2022-04-02

excellent Customer service

"The idem I ordered was not available, so Customer Service Rep found similar item and shipped that day. "

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Verified
5/5

2022-04-02

Yafee touring handlebars

"Easy to order and super fast shipping"

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Verified
5/5

2022-04-02

GREAT SERVICE

"I've received great service and great delivery times. I will continue to order from J&P CYCLES for my 06 Harley Davidson Ultra Classic needs"

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Verified
5/5

2022-04-02

Awesome company

"Always fast shipping time, get what I order and free shipping. "

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Verified
5/5

2022-04-02

great

"easy to order. Product came in very fast and in great packaging!"

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Verified
4/5

2022-04-02

fixed

"worked as it should..throttle repair kit..."

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