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Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2022-07-26

Delivered item on time

"Had package delivered cross country while on vacation. Arrived well packaged and on time "

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Verified
5/5

2022-07-26

"Fast delivery, great customer service and knowledge on their parts. Better than cycle gear."

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Verified
5/5

2022-07-26

Excellent

"Always the right product and shipped promptly."

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Verified
2/5

2022-07-26

Customer service lacking

"Bought a kit that said should be possible without cutting old wiring. Was not working for me. I reached out to customer service asking if I was doing it incorrectly. They responded with “hmm…it doesn’t look like we sell anything to help with that” and offered no knowledge to assist. If I was looking for a product to help, I could have searched myself. I needed a person who was knowledgeable to tell me if I was looking at it correctly and she did not offer that. "


Verified
5/5

2022-07-26

J & P YES

"J & P is always the best !! Count on fast delivery and great communication"

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Verified
5/5

2022-07-26

Ride on

"I have ordered before and am happy with results. Careful and speedy delivery. Will order again but hopeful will never need to. "

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Verified
5/5

2022-07-26

Great products and Customer service

"The windshields I ordered are perfect. The customer service was great. The rep answered all my questions to make sure I was ordering the correct parts for my motorcycles. "

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Verified
5/5

2022-07-26

J and P repeat customers

"Have been buying parts and tires for a long time from them. Awesome customer service and a great return policy. "

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Verified
5/5

2022-07-26

Fast shipping.

"They always have what I need and ship it fast"


Verified
1/5

2022-07-25

Not all order showed up

"Ordered two Baffles for my exhaust only one show up. Call the one 800 number and still waiting for the issue to be resolved."


Verified
5/5

2022-07-25

Class leading Professionals!

"I live in the UK and when I've used them they are always super efficient.
I've friends who have had the same experience as well.
Recommended!
"

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Verified
3/5

2022-07-25

Hit and miss...

"My first order was cancelled by JP for no good reason other than their "system" declined my payment info. They offered me to pay by wire. No thanks.
A week later I placed another order and all was fine. The bars came fast, packaged great and all is good. Now I'm just cautious about ordering from them, I don't trust them I guess.
"

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Verified
1/5

2022-07-25

No package, No rating, Not impressed

"No package , no review, last time ordering from J & P Cycle, they used to be good, but you know! I had to give a 1 star rating because there's no blank star !"

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Verified
4/5

2022-07-25

Return fee compared to cost of original item

"I have a good experience overall with purchases. But three items in my last purchase cost $3.99 each. The parts were supposed to be a direct fit for my bike but it was not the correct item. The parts are rubber gaskets and weigh very little to ship. The return policy charges $7.99 for shipping. I would get to return the items but I would only get a monetary return for one of the three purchased. I would like to see another option for returns when the cost to do so would cost very little. "

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Verified
1/5

2022-07-25

Very bad experience

"Bought it 1 part on sunday but they changed my card second time and sent me one more same part. When i called them and told that i didn't order same part twice they said that i did and its now by problem to return it and get my money back. Worst experience ever. "

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