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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.77/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
4/5

2015-05-29

"Order arrived today. I am pleased with the product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2015-06-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-05-29

"Part arrived quickly and it was exactly what I needed"


Verified
5/5

2015-05-29

"My order was sent in a very timely manner. The correct product was sent. I have done business with J&P before and will again. Thanks for the services you render to the biking world. "


Verified
5/5

2015-05-29

"Parts packed and shipped in a timely manner after placing order. Also liked tracking information. "


Verified
5/5

2015-05-29

"Thank-you Jp cycles i was very pleased with the product and shipment looking forward to doing buisness with you again. "


Verified
5/5

2015-05-29

"On time and good quality very satisfied "


Verified
5/5

2015-05-28

"Communication was good, nice job overall. I will go to J&P first for product every time. "


Verified
5/5

2015-05-28

"I have ordered quite a few times from J&P and always fast excellent service and products"


Verified
5/5

2015-05-28

"They are great to deal with. I have been to their store on Florida it's amazing a bike builders dream!"


Verified
5/5

2015-05-28

"The items I purchased arrived faster than expected and in perfect condition. I will continue to buy from jp cycle. Thanks, job well done "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
2/5

2015-05-28

"Part for my bike did NOT FIT. Part number said it would. I'm sure J&P sent the part that was SUPPOSED to fit, but after two (2) hours of what should have been 10 minute installation. I give up. Sent the part back, could not be resold or refunded due to installation attempt(s) damage. Won't buy Kuryakyn parts again, second time burned by that Mfg."


Rep reply posted 2015-06-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
4/5

2015-05-28

"Item I ordered was as ordered and arrived on time.
I am shopping from Canada and I thought price shown at checkout was what I would actually pay but it was $36.00 more on a $142.00 order.
So if shopping from Canada be aware of that.
"


Verified
5/5

2015-05-28

"Great service and quick shipping."


Verified
5/5

2015-05-28

"great experience , looked up the parts I required and they were delivered in a timely fashion."


Verified
5/5

2015-05-28

"fast deliver good service"