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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.77/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
5/5

2015-05-29

"FAST DELIVERY
PRODUCT AS ADVERTISED
"


Verified
5/5

2015-05-29

"The product order, came in a timely manner, and was the correct product. Can't ask for to much more than that. "


Verified
5/5

2015-05-29

"Every thing was good. I got my stuff in a timely manner and I'm satisfied. Thank you."


Verified
5/5

2015-05-29

"Quick shipping, great products. Far better than other companies. "


Verified
5/5

2015-05-29

"J.P.cycles consistently provide excellent service."


Verified
5/5

2015-05-29

"Good delivery time on purchase was very satisfied. V&h didn't send me any details on installing my purchases i had to look everything up"


Verified
2/5

2015-05-29

"Bought garage door opener for my motorcycle and am unable to get it to program. Wasted $115."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2015-06-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
2/5

2015-05-29

"I would of thought the pillion seat would of came with mounting brackets even if they were just generic ones."


Rep reply posted 2015-06-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-05-29

"Easy to find the items I needed. Fast shipping. "


Verified
5/5

2015-05-29

"Thank you for getting my tire to me so quickly. "


Verified
5/5

2015-05-29

"Super fast shipping! A+
Everything came well packaged, will order more in the future.
"


Verified
5/5

2015-05-29

"I placed an order with j&p a day half I received it very happy with product thank you j&p"


Verified
5/5

2015-05-29

"Efficient. Easy to use website. Quick response. Excellent service. Overall a very good experience."


Verified
2/5

2015-05-29

"Misinformation with the order."


Rep reply posted 2015-06-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-05-29

"Great service. The website was very helpful in finding the right product for my bike."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A