"Ordering was quick & easy. Package arrived promptly & was well packaged. Great service!"
"Great product, best price, fast delivery."
"Fast !! Ordered and before I realized the part was here."
"it was great....I will buy from you again.."
"Ordered and had in 3 days"
"Very nice bag and good service!"
"Shipping was a bit too high. It was a small rubber gasket that could have been sent in an envelope for less than a dollar, but I had to pay $10 for shipping on this $2 item.
Order arrived fast, but I don't like being gouged on shipping. Unfortunately, I could not buy it anywhere else so I had to suck it up."
"Great price and quick delivery. I highly recommend J&P Cycles."
"Website was easy to sort through and find what I wanted. Fast shipping!"
"I was very happy with the speed of which my order was filled and shipped I received all the items I ordered within three or four days via ups "
"Always have what we need at a fair price "
"Used the online chat to find the correct part. Very helpful . Received quickly"
"The rear cylinder cover was exactly as advertised. A solid piece of steel, good finish quality and good chrome. Came with required mounting hardware and went on with no problem! "
"They delivered it alright, but I paid extra for a gold membership only to be called a liar on their chat when I had a problem. Burt, a customer service rep, was very rude. I had ordered 1 mirror not knowing I had ordered 1 mirror, I thought I had ordered two, after all it was about $100 for 1 mirror? Pricy... Upon inspection of that mirror I noticed a small scratch on it. Burt said to me in the chat that my mirror "conveniently got a scratch on it" when I was asking for a refund so I could buy both mirrors for the cheaper price. Then he continued to say that he is not implying that I'm lying about the scratch and that he is reading from a script, im calling bs on that one. He also said that if I do return the mirror that he will inspect it and return it to me if its determined that I intentionally scratched it and that I would be charged for all the shipping when I've paid $40 for a membership that comes with free shipping?...?... I'm keeping the mirror, I'll deal with the scratch by letting every biker I know what poor customer service was received when they ask about my scratch on my mirror. I bought the other mirror knowing it was my final purchase. I've spent well over $500 in the past month with j &p. The mirrors were also appearing to be hand cut, very noticeable inaccurate cuts around the actual mirror part on both mirrors. I like them minus the scratch however, j&p is not the only online store that sells them or ones very similar. "
"I have not received any info about my order yet. whether it is cancelled, or whether it is shipped, or whether my money is sent back to my account.."
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”