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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-04-28

"good speedy service. Quality product @ a low price."


Verified
1/5

2015-04-28

"All 3 HD techs insisted that it would work. WRONG"


Rep reply posted 2015-04-28
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
2/5

2015-04-28

"One of the $25. dollar parts they thought would fit didn't. I spent $10.00 dollars sending it back. I wonder if I'll get $15.00 out of it when all is said and done. "


Rep reply posted 2015-04-28
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-28

"smooth transaction, no problems"


Verified
5/5

2015-04-28

"Great pricing, fast delivery, everything fit perfectly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-04-28

"Excellent service..super fast shipping. I would rate them A plus. "


Verified
5/5

2015-04-28

"As always my order shipped in a timely manner and was delivered on time."


Verified
5/5

2015-04-28

"Easy and fast every time!
"


Verified
3/5

2015-04-28

"Could not determine full cost since sales tax not disclosed. Gasket "kit" did not have 2 inner primary cover gaskets necessary to completely remove & service entire primary drive. Kit contents were not listed
Shipping time versus expense was 4 business days plus weekend.
"


Verified
1/5

2015-04-28

"Parts did not fit even though the web site identified they would fit. One part not available."


Rep reply posted 2015-04-28
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-28

"Fast delivery of my complete order, as usual! Thanks J&P. Great job as always!"


Verified
5/5

2015-04-28

"item was what I ordered arrived and installed same day with no problems"


Verified
5/5

2015-04-28

"Product was just as describe and came in a timely manner."


Verified
2/5

2015-04-28

"wrong parts, not worth sending back and paying shipping"


Rep reply posted 2015-04-28
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-28

"The item was priced great, packed nicely and sent quickly. I couldn't have asked for more!"