"Great shopping experience and arrived on time!!"
"items delivered on time and in perfect condition."
"Good job receiving my order quickly."
"I ordered the wrong part they help me get the right one and exchanged with no problems "
"your not to make profit on freight"
"I was very happy with what I got from you. Thank you for your help!"
"Always professional, and quick. Living in Guam can be a challenge when needing parts. However J&P Cycles is extremely fast and reliable."
"Very fast shipment. Couldn't believe how fast it came. "
"Easy transaction, very quick delivery, and exactly what it says on the box.
Thank, and will buy from you again
Dj (UK)"
"the product was good, but the delivery wasn't. I have signs on my gates to "leave the package in a delivery box outside the fence or my dogs will eat them." The package was left over the fence and the dogs chewed on the box. Luckily the contents were intact, but the box wasn't!"
"Was shipped promptly and received in good condition"
"J&P staff is always knowledgeable about the parts and motorcycles that I'm trying to buy for"
"Website is great. Order shipped same day. Items fit my bike."
"very quick service, correct product delivered"
"there has been a couple of times when an item was sent to an old address that used over a year ago
Your staff needs to pay closer attention to the current address"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to complete our survey. As a valued loyal customer, it is your feedback that enables us to provide the world class customer service that J&P Cycles customers have come to expect.
I apologize that you may feel that some of our ship rates are too high. One of the many benefits of our Gold Club Membership is free ground shipping on orders over $99.99 within the continental U.S. Normally orders over $199.99 receive free ground shipping. Our Gold Club Membership retails for $39.99/year. Some of the other benefits include:
• Every day you will receive 10% off all applicable merchandise/15% on Sale Days (we include your birthday as a sale day, as well)
• 10 sale weekends each year
• With your membership card you will receive a $15 coupon to be used on your next order of $50 or more
• And you will earn points for every dollar spent. 1000 points=$10 credit
You may see the complete details of the Gold Club membership at http://www.jpcycles.com/gc.aspx. You may also reach us by phone at 800-397-4844.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”