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Product & services pricing
4.26/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.89/5
Customer service:
3.97/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-04-07

"Products were as described on Website ordering very easy and tracking of shipment very helpful have found that J & P is a great vendor to get what they say they will deliver and when."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-04-07

"I haven't had a bad experience yet!"


Verified
1/5

2015-04-07

"box was open no packing material pipes had dents and dings
put back in box same as they came and returned herd nothing
back from them
"


Rep reply posted 2015-04-08
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-04-07

"They handled my refund perfectly. "


Verified
5/5

2015-04-07

"The vent was delivered on time (good job ups) and the part fit perfect. Was my first time to use j&p and will use them again."


Verified
3/5

2015-04-07

"tools showed up, the discription for one of the tools was vague and two are required and is described as tools but only one comes in in the package. for the price for what is basically a small bolt its rather expensive for two of them but you have to buy two at $21.99 each."


Verified
5/5

2015-04-07

"They have delivered in every way they promised!! Shipping times so far to me at least have been faster than expected and customer service has exceeded my expectations!! Highly recommend use of JPcycles!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-04-07

"Product did not perform to my satisfaction,but it did the job,and arrived in a timely manner."


Verified
5/5

2015-04-07

"Excellent prices with fast shipping"


Verified
3/5

2015-04-07

"the side mouldings for the side of the front fender were broken. can yo send me new ones"


Verified
5/5

2015-04-07

"Excellent customer service. There was a mistake, that I made, cleared up fast and professionally. Great product and extremely fast shipping."


Verified
1/5

2015-04-07

"Havn't received my order yet !!!"


Rep reply posted 2015-04-08
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-04-07

"Quality product. J&P customer service answered questions to my satisfaction. Product shipped in reasonable time."


Verified
5/5

2015-04-07

"I have over the years ordered from J&P Cycles. I have always been satisfied with mechandise and the prices. Thanks J&P"


Verified
5/5

2015-04-07

"I've been buying from JP for 25 years and never had a problem with them. Great place to shop for your bike!"