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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-04-06

"Great service, parts was easy to fine. The parts was delivered in good timing "


Verified
5/5

2015-04-06

"Très satisfait, agent très serviable et livraison super rapide."


Verified
5/5

2015-04-06

"What I ordered fit and works well prompt delivery as scheduled thanks and we will be doing business in the future"


Verified
5/5

2015-04-06

"Good price, Fast shipping"


Verified
5/5

2015-04-06

"Very good merchandise, quick delivery"


Verified
5/5

2015-04-06

"Got what I wanted and it showed up when they said it would !!"


Verified
5/5

2015-04-06

"I ordered tires on Friday,they were here on Monday and they were cheaper than anywhere else. Thank you, Troy"


Verified
5/5

2015-04-06

"Everything's great from J&P"


Verified
5/5

2015-04-06

"Easy to order and look up parts. Shipping was pretty quick as well!"


Verified
5/5

2015-04-06

"Communication on all of the orders I have placed has been great! Delivery times have been very prompt. "


Verified
2/5

2015-04-06

"JP Cycles had advertised a part I ordered as in stock and a quantity of 3 of said item in stock. I order part and they summited for payment. A day later they sent email saying they no longer had said part and couldn't get it from their supplier. After already claiming they had it in their stock room on hand. Once I called them to discuss, they were very rude with me and it's now taking forever to get new replacement part that they said they would send overnight free shipping in the place of their error. I am very unhappy with their customer service and the way they did business with me. "


Rep reply posted 2015-04-08
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-06

"J&P cycles had exactly what I needed. Not only was the shipping free, I ordered tires on a Friday morning and they were on my front porch Monday afternoon. J&P cycles website is very user friendly, easy to find and order what you want. I will definitely use them again."


Verified
5/5

2015-04-06

"I have ordered parts from J&P for my Honda Shadow a few times now. Every time I have found what I was looking for easily and and at better prices then elsewhere. My packages always came in on time and in great condition. I will continue to use J&P for all my motorcycle needs. "


Verified
1/5

2015-04-06

"You wouldn't accept my credit card for some reason so i never did buy anything even though I still want the part. I found the whole experience very frustrating and I can't say I would recommend jp cycles to anyone"


Rep reply posted 2015-04-08
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

For first time international orders credit card verification may be requested. We do need this to process your order, but if you are unable to provide it we do accept Paypal and wire transfers.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-06

"Shipped fast, fits and looks great"