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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-03-27

"Thanks for delivering once again."


Verified
5/5

2015-03-27

"Exactly what I needed and arrived before I expected "


Verified
5/5

2015-03-27

"Good value and fast delivery. "


Verified
5/5

2015-03-27

"Fast and accurate shipping. "


Verified
5/5

2015-03-27

"Good prices, and fast delivery. couldn't ask for better service!"


Verified
5/5

2015-03-27

"Thanks for a hassle free transaction . I'll be sure to tell all my friends about my experience with j&p cycles. "


Verified
4/5

2015-03-27

"I received everything I ordered in the time promised. I would have been completely happy except the spark plugs i ordered came in single units not pairs like most of them. So i ended up buying one at the local auto store and found them 3 bucks cheaper per plug."


Verified
5/5

2015-03-27

"Great prices, Quick shipping, well packed. In the future, will check J&P Cycles first for our online parts due to you large selection."


Verified
1/5

2015-03-27

"The morning on 3/24/15 We decided to take a 300 mile trip on 3/27/15. New I needed to get a new seat , Harley Sportster not up to the trip. Placed order before 4PM central their cut off time is 5PM central. I paid for 2 day shipping and expected Thursday delivery. They sent email order had shipped but no tracking number. I chatted next morning to get tracking number lady could not find out any info sent email to supervisor she would not answer email. Lady said she would email me back which she never did. Called 2 hours later nice lady finely spoke to supervisor and said it would be Friday for delivery. I told her I needed it Thursday and that was the only reason I spent the money on expedited shipping. I had to send another chat request to get tracking number for this order. After looking at UPS record "JPCYCLE" still had my packages and could have sent it next day but refused.
I'm not sure if I will order again from them for any important thing. Guess Gold member ship means nothing.

Jim
"


Rep reply posted 2015-03-27
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-27

"J&P is the only company that had the part I needed I was very satisfied w the quality. The web page was so easy to use and find what I was looking for thanks J&P"


Verified
5/5

2015-03-27

"Item came just as described. Fast shipping!"


Verified
5/5

2015-03-27

"over all things very well the only thing was there was a couple of things I couldn't find on the web site had to go to your catalog "


Verified
1/5

2015-03-27

"Have not received item! Did lie chat, rep provided no information, said they would investigate and email next next day. I have yet to receive that email, and update of order staus, or the item."


Rep reply posted 2015-03-27
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-27

"Quick shipping. The seat I order for my 1989 FXST Harley fit perfectly. Very comfortable. I would recommend J&P to anyone. "


Verified
5/5

2015-03-27

"My entire transaction was conducted on line. Easy search process and useful information for products along with low prices, smooth ordering and payment make J&P Cycles a Winner! Definite repete customer."