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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
2/5

2015-03-27

"Got the delivery address wrong, I had to call customer service twice once for the address and once because my email said part of my order shipped and my account said it all shipped with only tracking for one and not the other. I also specified that all was to ship together but were shipped days apart and delivered days apart."


Rep reply posted 2015-03-28
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-27

"Fast and accurate shipper!"


Verified
5/5

2015-03-27

"Product is always shipped on time and as descibed."


Verified
5/5

2015-03-27

"Very satisfied with J&P, but product has a manufacturing problem and had to return both the first helmet and the replacement for the same problem. J&P was good at handling the problem though."


Verified
5/5

2015-03-27

"fast delivery , good pricing."


Verified
4/5

2015-03-27

"Starting with shipping..it took kinda long. To get mi order out. Other than that the product is good. I'd still consider doing business wit them. Need more new 2010 dyna wide glide products. Dennis kirk has about the same things also."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
4/5

2015-03-27

"Have been a satisfied customer form many years. Good products, fair prices and good customer service. "


Verified
5/5

2015-03-27

"Very satisfied with overall process"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-03-27

"JP Cycles ALWAYS ships my stuff fast and the products are the best on the market"


Verified
2/5

2015-03-27

"ordered on Sunday evening and shipped on Wednesday rec'd Friday. did not understand the delay from Monday morning till Wednesday. UPS picked it up Wednesday."


Rep reply posted 2015-03-28
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-27

"fair price fast delivery !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"


Verified
5/5

2015-03-27

"Very quick shipping! Will deffinetly order from again! "


Verified
5/5

2015-03-27

"excellent products, very fast shipping"


Verified
5/5

2015-03-27

"Fast shipping and the product I needed"


Verified
4/5

2015-03-27

"Very good however product came damaged..did not realize it until on bike...
Had no recourse....
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A