"As for the people I spoke with at J@P Cycles they were very professional and helpful. They answered my questions but it was the delivery of the product that bothered me. I ordered them both on the 16th and when we checked the billing as my fiancé always does I noticed the front tire was back ordered or had not shipped yet. So I called and he said to please wait until tomorrow to see if it is shipped and it was shipped on the 17th. I received the front tire on the 18th while it said the rear tire was still in Portland Oregon. I checked the tracking of the tire and come to find out instead of them both being shipped together I received the front on the 18th and the other on Monday the 23rd. It didn't make sense to me why one shipped out later than the other arrived at least 4 days earlier. So I cannot say if it was J@P Cycles fault or not I do feel they should have both been shipped out at the same time even if they were to call or send an email that it would be delayed a day so they would be both be delivered at the same time instead I could not take the bike in over the weekend to have the tires put on at the same time. Would I buy again probably the price I thought was very good and I hope the tires will be as good as the reviews I read upon them.
Joe "
"Delivery quick and correct product"
"Great prices, free and quick shipping. What more can you want?"
"J&P is always my first place to look when I need something for my Harley. "
"J and P hits the mark for customer service and aftermarket motorcycle parts"
"Item was good price and shipped very quickly!"
"Shipped right away !! Good product, Easy install"
"Not satisfied with customer service at all. I ordered the wrong part and it never left the warehouse and the guy I spoke with wouldn't let me cancel and order the right parts. Whoever I spoke with seemed a little slow to me I wish I could of remember his name. Now I have to spend money to ship the part back."
"Awesome product fast delivery very pleased."
"I ordered some parts and entered the wrong shipping address on accident.. Sent an email and had the address fixed and shipped the next day "
"Awesome the sevice is Great I spoke
With one of your sales Rep yesterday
She was friendly and overall very helpful
Thanks again I'll be sticking to J&P cycles
"
"Not knowing you had 2 sets of chrome hand controls that stated they fit my 2008 FLHTC. I ended up ordering the wrong chrome hand controls and had to return the 1st set. I suggest you put a better description so other consumers do not make the same mistake as I did.
"
"It's always been a nice experience ordering from them that's why I come back"
"After several orders from J&P Cycles I remain completely satisfied"
"Great service. Very satisfied. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”