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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-03-25

"Web site is easy to navigate. Found everything I needed and items shipped same day."


Verified
5/5

2015-03-25

"Great company to work with. Thank you so much. Will continue to order from J&P."


Verified
5/5

2015-03-25

"Delivery was timely, parts fit, back on the road, thanks, Steve from Washington "


Verified
5/5

2015-03-25

"The best selection and quality I've seen in bike parts!"


Verified
5/5

2015-03-25

"Can tell they take their time to carefully pack items ordered & have received items in a timely manner."


Verified
5/5

2015-03-25

"I was very satisfied with the service I received. I received my order ahead of schedule. Thanks"


Verified
5/5

2015-03-25

"Looks good, thanks. Have not installed but my FXR is going to be killer."


Verified
5/5

2015-03-25

"Very satisfied with the product and delivery."


Verified
5/5

2015-03-25

"JP delivers quickly and at a great price!"


Verified
5/5

2015-03-25

"Received my products very quickly. Products were great quality! Love J & P"


Verified
5/5

2015-03-25

"Quick turnaround time,parts as advertised.. :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-03-25

"You guys do a great job
5 stars
Thanks Tim
"


Verified
2/5

2015-03-25

"Ordered item for a birthday present, was not informed at time of purchase the item was back order. If I would of know this I won't have purchased the item because it did not arrive in time for the birthday. "


Rep reply posted 2015-03-25
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-03-25

"Quick and easy! Unfortunately I ordered the wrong thing for my son so now I have to return it, which is also easy !"


Verified
5/5

2015-03-25

"Order was shipped without delay, recieved everything I ordered with no mistakes. Packaged with care. Thanks J&P cycles."