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Product & services pricing
4.25/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.87/5
Customer service:
3.98/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-03-21

"Products arrived fast and in perfect condition. I will order from from JP Cycle again."


Verified
5/5

2015-03-21

"I was very happy with my order. thank you very much."


Verified
5/5

2015-03-21

"Found the item we needed very easy delivery was quicker than expected."


Verified
5/5

2015-03-21

"excellent service and good quality products"


Verified
5/5

2015-03-21

"J&P cycles has done an outstanding job for me. I'm restoring/renovating my 1990 FXRS Lowrider and J&P has taken care of me every step of the way. I've purchased many parts in the last year and I'm more than satisfied with delivery times,availability,technical support and gold club pricing. I will continue to do business with J&P as long as I own motorcycles. Thanks again guys."


Verified
5/5

2015-03-21

"Good product a reasonable price. "


Verified
5/5

2015-03-21

"Super fast shipping, good prices "


Verified
5/5

2015-03-21

"Very fast shipping ,will be ordering again soon"


Verified
5/5

2015-03-21

"The service was very good . The customer service was excellent. And I will be buying more because of this.
"


Verified
2/5

2015-03-21

"Signed up new, for gold mbrship and paid for rush which didn't, then had to call in for rush delivery pmt reimbursed, after emails didn't get anywhere"

Detailed Review Benchmark + -
Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Rep reply posted 2015-03-23
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-20

Delivered exactly as advertised

"Everything arrive in perfect order and in short order. Was delivered in 3 days. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-03-20

"I have been a costumer of J&P for over five years now. Orders always come quickly and they offer many Products that are difficult to fine. "


Verified
5/5

2015-03-20

"J P thanks for he great service and quality parts!!!!!"


Verified
5/5

2015-03-20

"Fast shipping, everything came in perfect shape!! Customer service was super helpful!!"


Verified
2/5

2015-03-20

"It is weak and I don't like it."


Rep reply posted 2015-03-22
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”