"Service was fast even if it was Daytona bike week"
"Despite a tech support assisted purchase, I ended up with items that were not compatible with each other and (an installation that ... in some areas would give law enforcement a reason to interrupt a ride, not to mention causing a one day project to become 2 days, a week apart ). Second call to rectify situation was not a satisfying experience, resulting in only the return. I then was charged label, restock fee ( despite clear explanation to Gary (?) and on return form ) making it necessary to place my 3rd call to J&P to battle over a petty $7.99.
Thanks to Rachel (?), this rating was raised to 2 stars, assuming the fee was reversed."
"Just took awhile to receive product"
"The was just what I was looking for, glad I got it from j&p."
"Delivered wrong tire was suppose to be a 300mm wide street tire and delivered a dirtbike tire. "
"User friendly website, fair prices, quality products, reasonable shipping and speedy delivery. It's all good!"
"Parts ordered were correct and shipment was quick. Parts are good quality. Have used J&P several times and pleased."
"Your products and your service are great."
"Great service and very fast delivery, thanks"
"I ordered a replacement windshield I got a replacement windshield"
"Satisfied with service and delivery time !!"
"So many parts and good prices. Very fast shipping! "
"Very quick delivery in the mail & excellent packaging for shipping of my new tire. Thanks J&P Cycles and Amazon."
"great price in a timely manner."
"When I placed my order online, on the status of the item column, it said "available and ready to shop out same day" so I ordered the items that I needed. Next day when I checked the status of my order, the status was "awaiting vendor's shipment". I was a little bit furious about it due to the fact that I am missing these two particular parts to enter the bike show that was hosted here last week. So, I waited and said 2-4 isn't that bad I can still make it. But what made me really mad was it took a whole week and an extra 2 days for the order to ship out. I placed the order on March 7 and it was shipped out on March 13. Having that said, I still enjoy JPcycles items and I know I'll be doing business with them again, but make sure that you call customer service prior to ordering your item and making sure that it's availible."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”