"Just as I expected. Good quality and price. Fast shipping"
"no problems or issues shipped the same day and was in my hands the day after. "
"Fast delivery, great service. No complaints here! "
"Ordered fuelpal and stage one air cleaner, received it fast and install air cleaner no problem what so ever, will be installing fuelpak today. Can wait to ride this weekend."
"Shipped right away. Awesome product, A+"
"received in 2 days, very satisfied"
"very good delivery of parts that I ordered,"
"Every thing was just what I ordered, and it came in when they said it would, Now all I need is time to get it all on my bike.
Thanks J&P Cycles"
"Shipping way too high. Cost more than the product. Box way too big for 5, then 7 dual filament light bulbs. Shipping always too high."
"Ordered the vest by internet after friendly chats about size and delivery option, after placing order was told it will take up to 6 weeks to be posted, today I got an email saying they dont know when delivery can take place so I cancelled the order."
“Thank you for your feedback. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"Well I still don't have the order! It took FOREVER to ship and is supposed to be here today. But in the meantime I wanted riding glasses so just bought them at the dealer instead. I'll be returning them after they finally get here. "
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"The part didn't fit as stated."
"I have been buying parts from JP cycle for years now. I have always received my orders quickly and the parts have always been of high quality,"
"i bought an item on sale. I went thru the ordering process but it was not until i entered my credit card info and confirmed that the reciept showed "no return" on the item. This should be clearly displayed before you get to that step. I might have miss it somewhere but i never saw "No Return" listed anywhere on that item. So it better fit when i get it!!! if not that was my last order from J&P i will ever place."
"J&p always delivers as promised"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to complete our survey. As a valued loyal customer, it is your feedback that enables us to provide the world class customer service that J&P Cycles customers have come to expect.
I apologize that you may feel that some of our ship rates are too high. One of the many benefits of our Gold Club Membership is free ground shipping on orders over $99.99 within the continental U.S. Normally orders over $199.99 receive free ground shipping. Our Gold Club Membership retails for $39.99/year. Some of the other benefits include:
• Every day you will receive 10% off all applicable merchandise/15% on Sale Days (we include your birthday as a sale day, as well)
• 10 sale weekends each year
• With your membership card you will receive a $15 coupon to be used on your next order of $50 or more
• And you will earn points for every dollar spent. 1000 points=$10 credit
You may see the complete details of the Gold Club membership at http://www.jpcycles.com/gc.aspx. You may also reach us by phone at 800-397-4844.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”