"Products and delivery were great, but wished I would have asked for their professional help first. Handle bars work but not exactly what I wanted. So many handle bars to choose from!!!"
"Box was on time, tracking was accurate and easy, item was not scratched "
"Really easy and hassle free"
"The item in question was exactly as described , and just what I wanted.
I would buy from this seller again and will tell my friends to check him out.
C.J."
"Arrived quickly and in great condition....."
"As always received item exactly as was expected"
"Correct and appropriate way of communicating via customer services. Everything went well however with one order not who has been sent to a wrong shipping address (billingaddress instate of shippingaddres). In addition to the inconvenience this cost me some extra time & money.
In general its nice doing business with J&P cycles. KR JP"
"very fast service, product as described"
"The ordering was simple and fast with a great selection of product. Delivery was and correct. Very Good!!"
"There was a online glitch with the way the invoice was represented, a mixture of delivery and billing address details. I tried to use the online help service, three operatives later, one who cut me off telling me I was giving false information even though it was from their invoice. it was a very poor customer service experience which saw me eventually phone the help line and a very helpful lady listened to what I was saying. 4 different people to help me, the customer. "
"J & P is the best. Super fast shipping and have the parts you want or need."
"Got my order in two days after ordering it. It came in great shape.If I were to need anything else for my bike i would check with JP Cycles first.The fit was perfect for my bike.I love the service.Thank you."
"Impressed by the quick processing of my order and the very efficient delivery.
Thanks.
J.-L.Saulnier"
"Unbelievable! The price for the item was 86% off the original price. Keep it up and I'll be back! "
"Customer service was helpful in matching the parts I needed. Everything shipped right away and I had them on my bike the right away!"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We apologize that your experience did not live up to these expectations. A member of our management team will be in touch with you shortly.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”