"No problems at my door in a couple days. A++"
"Appreciated the availability of the reference videos. Very helpful to the decision-making process."
"Easy to order website. Out of stock item credited back immediately and updated in emails on status of order regularly."
"Am not to happy with the welding on this Z bar, it looks like a no experience welder did this cheap job & the other thing was my new Z bar didn't have the dents for the throttle and signal cables to go through under the bar, well this is where we all need to use a little of our imagination, so a little cut here, cut there and at the end I made it work, and it looks great,"
"J&P always has the parts I need, delivers them on-time, and the staff is quite knowledgable. Couldn't have built this bike without them!"
"Quick deliver. Worked as advertised. Love J and P!"
"Very fast and great service!!"
"Very satisfied. Quick delivery"
"After a small shipping problem, excellent service and customer support.
1 week delivery to the Netherlands awesome will definatly order again.
"
"Very easy transaction will shop again."
"plus tôt satisfait je ne parle pas bien l'anglais"
"I used the on-line ordering site to place an order and was really surprised at the speed in which my order arrived. Actually, I was shocked.
I have been ordering from J&P since the '90's and when an issue arises customer service has always solved the problem to my satisfaction. I don't have anything negative to say about J&P. "
"excellent deal fit my bike just like advertised"
"Best price on tires anywhere"
"Prompt shipping...correct parts"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”