"The part was ordered on line easily without jumping from
screen to screen and I was notified when it was shipped and
it was in excellent condition upon arrival"
"Items were just as expected and received in timely manner promised."
"Why does it list parts that take 4 to 6 weeks to delivery. Nothing should take that long. Very dissatisfied that I have to wait this long for parts. "
"I love the price the helmet and I love to helmet however it had a scratch on the top of it when I opened it out of the box"
“Thank you for providing feedback on your order. Please contact customer service by phone at 1-800-397-4844, email - customerservice@jpcycles.com, or live chat at www.jpcycles.com, so that we may file a claim with the shipping company. Thank you for shopping with J&P Cycles.”
"I paid for 3-day delivery. It took 4 (business) days. I am returning the order."
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"Order received quickly and loved it!"
"As always it was delivered promptly"
"Everything met my expectations"
"Received my purchase in 6 business days. Everything was exactly what I ordered. Everything fit perfectly and looks great! 13in apehangers were just the right size. "
"I was very pleased with my purchase. I was not sure what the quality would be since the price was very low when the shipment arrived it was much more than I was expecting for the price. I can't wait to get them on my bike."
"Great online store - great prices and great customer service. Had a little problem with this order and it took them only 20 minutes to not only to respond but solve the issue and satisfy me as a customer.
Benno/Florida"
"I made my order and got it in less than a week. Will not hesitate to order again."
"They are very easy to deal with . It is always a pleasure to purchase from them. To get parts for a antique bike is getting harder all the time."
"Order shipped very quickly.
Thanks! "
"Item was as described and quality made. Fit my Harley perfectly Delivered promptly. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”