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Product & services pricing
4.25/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.87/5
Customer service:
3.98/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-01-07

"Every time I use this company I get great prices and fast delivery. Quality products are another great perk. Thanks guys!"


Verified
5/5

2015-01-07

"Two days it took to get here very good thank you"

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Verified
5/5

2015-01-07

"Outstanding service and high quality parts"

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Verified
5/5

2015-01-07

"As has been with all my orders, received what I ordered, on time and at a fair price. Won't buy any place else! "


Verified
5/5

2015-01-07

"Delivered as promised and on time"


Verified
5/5

2015-01-07

"Needed service help to use previously unused money. All arrived as ordered.
"


Verified
1/5

2015-01-07

"totaly sucked...they took my order..then called me 2 weeks later to say they did not have them and wont and she said there is another application and i would have to log back on and re-order....thats customer service?...in the mean time my ride has no brakes"


Rep reply posted 2015-01-07
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-01-07

"five stars all good thanks for the quick service."

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Verified
5/5

2015-01-07

"Delivered on time good price good product"


Verified
5/5

2015-01-07

"Customer service rep, Molly, was extremely courteous and knowledgeable. A pleasure to speak with"


Verified
5/5

2015-01-07

"Very good service and fast shipping. "


Verified
1/5

2015-01-07

"Its been almost two weeks since I placed my last order and I have not yet received my merchandize nor have been updated as to the status but I have already paid for the priduct so I guess I'm just on their time"


Rep reply posted 2015-01-07
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
2/5

2015-01-07

"first order wrong parts, missing items in second order, now I have to call j p"


Verified
5/5

2015-01-07

"everything was great. What do You want from me? "


Verified
5/5

2015-01-07

"Product arrived quick and was as described..excellent experience and will shop at jp again soon, too soon if my wife is asked."

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