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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2014-12-25

"On time delivery. Knowledgeable staff"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-12-25

"Love JP cycle they always treat me right
"


Verified
5/5

2014-12-25

"Fast shipping easy to use website and great prices"


Verified
5/5

2014-12-25

"The ordered parts fit perfectly."


Verified
5/5

2014-12-25

"excellent service. fast shippment and delivery. will do business again."


Verified
5/5

2014-12-25

"Received parts ahead of time.... Have not put them on the bike yet, but all looks good."


Verified
5/5

2014-12-25

"Easy ordering process! Free shipping! Fast shipping as well!"


Verified
5/5

2014-12-25

"Every item I have ordered has arrived on time or before.No shipping damage,good prices.Will order again and again."

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Verified
5/5

2014-12-25

"Very quick delivery time. Always happy with the service."


Verified
5/5

2014-12-25

"I ordered chrome trim for my 2005 Goldwing. It was reasonably priced and delivered within a week."


Verified
5/5

2014-12-24

"I had a question about a product and they answered it very well . Thank you . Mark"


Verified
5/5

2014-12-24

"ALWAYS OUTSTANDING SERVICE AND DELIVERY! I HATE ordering parts and merch from Harley Davidson. They can take months--and I'm not kidding---to make it to our Marine Corps Base here in Japan.
J&P ALWAYS gets it too me FAST, and has NEVER given me an ounce of grief, the few times I've had to send something back, or exchange an order. When I've called in to talk to a tech, or customer service, everyone that answers the call is helpful and concerned to get it right! I'm a huge fan, always spreading the message with the bikers stationed here! Thanks J&P for supporting our military----Harley D sucks compared to you guys. Happy Holidays J&P---from your customer for life (especially now that I've just taken delivery on my new 2014' Road King Classic) We will be doing a lot of business in the months to come. "Arigato Gozaimasu"
"


Verified
1/5

2014-12-24

"I still have not received my order"


Rep reply posted 2014-12-26
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
1/5

2014-12-24

"None of the parts I ordered fit very disappointed I have a 1983 honda shadow and your site said they would wor "


Rep reply posted 2014-12-26
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-12-24

"Delivered to Australia in under a week!

Bars are nice, the dimples seem to be a little off in size and position which meant some wiring was sheared when tightening up. I took a grinder to the controls and relieved them a bit and worked well.

Will hit a Frisco style tank on full lock with stock risers.

Nice quality build and finish, especially for the price.
"