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Product & services pricing
4.27/5
Chance of future purchase:
4.16/5
Shipping & packaging:
3.89/5
Customer service:
3.99/5
Return/Replacement policy:
3.82/5

Verified
5/5

2014-12-24

"Always helpful when I have questions. Always have the lastest products in stock, and always ship quickly! Never been dissatisfied with the service and products from JP Cycles! Highly recommended! "


Verified
5/5

2014-12-24

"Great product at a great price. "


Verified
5/5

2014-12-24

"Part shipped quickly and packaged nicely. Free shipping and a great value. VERY satisfied with my first purchase from JP - thumbs up!"


Verified
5/5

2014-12-24

"Yrs. of shopping with j&p always great service &quality parts . Thanks j&p"


Verified
5/5

2014-12-24

"they were awesome! i could not believe how fast i got my parts. J&P have ALL my future buisiness and my sons were also amazed and J&P have their buisiness too and tere are 4 of them that have harleys.J&P are nearly quicker than ordering the parts here. I know it sounds like a suck up but fair dinkum,these guys are great and i could not give them higher praise and ive been riding harleys for nearly 30 yrs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
5/5

2014-12-24

"Excellent company, fast delivery during a busy time of year. Great products and choices."


Verified
5/5

2014-12-24

"Order did not go through online but customer service rep was a great help and even reminded me of my unused 15% discount. GREAT SERVICE, THANKS"


Verified
1/5

2014-12-24

"Ordered a gift card on 12/12. Thought it would be here in time for Christmas. It's christmas eve and still no gift card. Someone's getting a late gift this year. "


Verified
5/5

2014-12-24

"Appreciate the prompt and quick service during this holiday season."


Verified
5/5

2014-12-24

"Bonjour , j'ai bien reçu les poignets, ils sont en très bonnes qualités. Merci !"


Verified
5/5

2014-12-24

"thanks it a low dope, ride straight to country at side of gravel"


Verified
5/5

2014-12-24

"Product as advertised. Quick shipping."


Verified
5/5

2014-12-24

"I received my order on time thanks , again will shop again with J & P cycles"


Verified
5/5

2014-12-24

"it was correct and on time"


Verified
2/5

2014-12-24

"I got a phone call from UPS saying that my order is being held at the boarder, which is odd as I assumed I was ordering from JP Canada. They gave me a web sight to contact..no luck there. The phone number was blocked, so I could not call back. The order is apparently out there in limbo somewhere. Guess its a write off... Merry Christmas."


Rep reply posted 2014-12-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”