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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2014-12-14

"My package arrived safely and promptly. Great resources available to track and have piece of mind with purchase.
thanks
Rawb
"


Verified
5/5

2014-12-14

"Great experience! Fast shipping and a great price."


Verified
5/5

2014-12-14

"Merci je suis très satisfait des pièces reçu et le temp de livraison
Tank you,
"


Verified
5/5

2014-12-14

"Always a quick delivery and they have amazing customer service. "


Verified
5/5

2014-12-14

"I was extremely satisfied with the quickness in which my order was delivered, and the care that was given to ensure the excellent condition of the package."


Verified
4/5

2014-12-13

just fits

"All of my parts I ordered fit well except for the 7 in light brow. No instruction to install. Did not fit well and had no fasteners to keep it in. Made it fit. I would get it again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-12-13

"Always the right parts and as always quick delivery!!!"


Verified
5/5

2014-12-13

"Thank for all. Desde Argentina
"


Verified
5/5

2014-12-13

"Good price, fast delivery!"


Verified
5/5

2014-12-13

"They had exactly what I was looking for at a reasonable price. Delivery was prompt."


Verified
3/5

2014-12-13

"Y'all need to do something with your website. I was looking for a 'pulley spacer', of a particular dimension, of course. Tell me why, please, aren't they all together, and every one that's on the site, you have to open it, to find out what the thickness is. That takes all kind of time searching, back n forth. I said, "SCREW IT" with an "F", and went to competitions site, DK, they have the thickness right there, imagine how fast I found what I was lookin for. Also, I want a POLISHED outer PRI.COVER, not a chrome plated piece of potmetal. I ordered one, only cause they're on sale for more than $50 off. I'm goin shoppin for one today, if I find what I want, I'll return the CHEAP, potmetal one. Finally, I made a list from my catalog, called, and placed an order, since your on line experience is such a hassle. Damn, if I want a spacer, I should see EVERY SPACER, all together, for 1930-2030 w/o belts, sissybars, and all kinds of other crap in between."


Rep reply posted 2014-12-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our web site. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-12-13

"i was very satisfied with several of the products and the two that did not meet my standards were returned and jp were very good about accepting the returned items"


4/5

2014-12-13

"the wallet was just like it was shown. "


Verified
5/5

2014-12-13

"The product was exactly as advertised and I was happy with how quickly my package arrived. I will definitely order from J&P Cycles again."


Verified
5/5

2014-12-13

"Item was exactly as described. Hope my husband likes it for part of his Christmas. Will order again. Thank you for your quick service and delivery. Am very satisfied."